What are the responsibilities and job description for the Valet position at Spokane Tribe Resort & Casino?
Responsible for ensuring the safety of all guests’ vehicles and providing superior guest service. Ensure proper handling of keys, logging in of guest vehicle information, assist with luggage, and provide local transport of guests.
- Practices, supports, and maintains the Mission, Vision and Values of Casino.
- Approach all encounters with guests and team members in a friendly service-oriented manner.
- Maintain regular attendance in compliance with STRC standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and badge when working.
- Comply at all times with STRC standards and regulations to encourage safe and efficient hotel operations.
- Greet guests in a pleasant manner.
- Maintain the safety of every guest vehicle driven.
- Assist in the efficient delivery of guest vehicles.
- Assist in securing all guest keys.
- Help to direct and control traffic flow.
- Assist in arranging for guest transportation using other forms of transportation (e.g. ride share)
- Assist guests needing wheelchair transportation.
- Provide accurate and timely documentation and reports of department activities and status including claim checks vehicle damage statements/billing and conditions that need repair.
- Assist in maintaining cleanliness of all work sites.
- Assist in all dispatch duties in a timely and efficient manner.
- Help to answer guest's questions regarding STRC property, events, and promotions.
- Assist hotel guests with their valet retrieval process.
- Correctly and efficiently enter guest vehicle information and location in the manner established by STRC, e.g., computerized valet parking system.
- Place the arrival tickets correctly.
- Monitor and document guest traffic flow in the valet lot.
- Assist in the speedy service of guests exiting valet.
- Maintain list of local transportation guides churches, sports arenas etc.
- Provide information and directions as required.
- Obey all traffic laws on/off property.
- Assist with maintaining neat and clean curbside and keep free of debris and clutter.
- Assist with operation needs such as unloading and loading of luggage.
- Assists with securing public spaces guest corridors and secured parking areas (as applicable).
- Excellent Driving Record. Must meet STRC driver’s insurance requirements.
- Excellent communication skills both written and verbal. Read, write, and speak English fluently.
- Strong understanding of proper etiquette and interactions.
- Demonstrate excellent listening skills to ensure meeting guests' needs. Interact appropriately and effectively with guests, management, other team members, and outside contacts.
- High School diploma or GED.
- Strong guest service and problem-solving skills.
- Possess and maintain a valid vehicle operator's license; Must provide a recent copy of driving abstract from DMV at the time of hire and anytime afterward at management discretion.
- Previous hotel or casino valet experience preferred.
- Proven ability to safely operate vehicles with manual and automatic transmissions.
- Demonstrate good visual and auditory acuity and be able to drive in adverse weather.
- Ability to clearly understand and provide verbal and written instructions and prepare reports.
- Strong interpersonal and guest service skills
- Schedule flexibility must be willing and able to work all shifts, nights, overnights, weekends, and holidays.
- Work effectively in extreme temperatures.
- Able to Multitask in a fast-paced environment
- Must be able to tolerate areas containing varying noise, smoke, and temperature levels