Summary of Functions

Responsible for greeting and assisting the guests of  Northern Quest Resort and Casino in accordance to AAA 4 Diamond /Forbes 4 Star standards including parking and retrieving vehicles for guests on Northern Quest Resort and Casino property.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures.
• Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest’s high standard of excellence.
• Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure.
• Assumes responsibility for safe and correct care and usage of all vehicles and equipment used or assigned.  
• Follow procedures regarding the handling of keys and valet ticket distribution.
• Takes numbered tag from customer, locates vehicle, and surrenders it to customer.
• Runs/Jogs safely to ensure promptness and urgency at all times.
• Report accidents or injuries to management or security immediately.
• Report unsafe conditions and anticipate hazards constantly.
• May perform Traffic Control, Guest services or Shuttle duties when needed.
• Record any damage to vehicle upon receiving or accepting a vehicle.
• Reports to supervisor any dangerous vehicle prior to driving.
• Use proper interpersonal skills when dealing with customers and employees.
• Share information with other departments to facilitate their successful performance.
• Ensure guest confidentiality standards are followed.
• Responsible for maintaining a good attendance record.
• Ensure control/protection of company assets.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Experience

• Experience in a four star/four diamond hotel preferred.

Skills & Abilities

• Must be computer literate with working knowledge of Microsoft programs and other computer software.
• Ability to drive both automatic and manual transmission vehicles.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to maintain effective working relationships with department head and employees.
• Excellent organizational, communication and interpersonal skills.

Education

·       High school diploma or general education degree (GED)

Other Requirements

• Ability to obtain and maintain a Kalispel Tribal Gaming License.
• Must have in possession a valid state driver’s license while on shift.
• Must be able to be insured by the company insurance carrier.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.