Hotel Relations Manager

Overview

The mission of Spokane Sports is to strengthen our community through the power of sports. As a 501(c)(3) nonprofit, we create, bid on, and host impactful sports events that drive economic growth, inspire connection, and enhance community pride. Guided by our core values of People-First, Innovation, Authenticity, Integrity, and Community Impact, we are committed to delivering results that benefit both our community and our partners.

The Hotel Relations Manager serves as Spokane Sports’ primary liaison to the local hospitality community. This role is responsible for building, managing, and sustaining strong relationships with hotel partners to support successful events, maximize alignment, and ensure a seamless experience for visiting athletes, coaches, event administrators, fans, and also for local stakeholders.

This is a relationship-focused position ideal for an individual who possesses a strong understanding of hotel operations, communicates with confidence, and builds trust through reliability and consistent follow-through. While tools and reporting platforms will aid in fulfilling the role, the essence of the position lies in establishing connections, fostering credibility, and nurturing partnerships.

Essential Duties & Responsibilities

Hotel & Hospitality Partnerships

• Serve as the primary point of contact for all hotel partners.
• Build and steward long-term relationships with GMs, sales leaders, and revenue teams.
• Negotiate and manage room blocks and rate structures aligned with event needs.
• Act as an advocate for hotel partners, ensuring alignment and clarity.
• Maintain a visible, consistent presence with hotel partners throughout the year.

Reporting & Accountability

• Track room night impact and basic performance metrics using existing tools.
• Provide clear, and accurate summaries to internal teams, funders, and partners.

Event & Sales Support

• Collaborate with event and sales teams to ensure hotel needs are integrated early.
• Support bid processes, site visits, event servicing, and on-the-ground hotel coordination.
• Ensure timely, clear communication to hotel partners before, during, and after events.
• Support the use of EventConnect or similar tools as needed.

Organizational Contribution

• Represent Spokane Sports professionally within the hospitality community.
• Strengthen trust between Spokane Sports and hotel partners through reliability.
• Uphold a people-first, partnership-driven approach in all interactions.

Knowledge, Skills & Abilities

• Strong understanding of how hotel teams think, prioritize, and make decisions.
• Confident communicator who follows through without being reminded.
• Comfortable navigating rate discussions and room block logistics.
• Proven ability to build trust-based, long-term relationships.

Education & Experience

• Bachelor’s degree in hospitality, business, data analytics, or a related field, or equivalent combination of education and relevant experience.
• 3–5 years of hotel experience (sales, revenue management, operations, or equivalent).
• Background in tourism or data/analytics roles is a plus.

Working Conditions / Physical Requirements

• Standard office environment with regular engagement at partner hotels and event venues.
• Occasional evening and weekend hours required to support events and partner needs.
• Ability to travel locally to hotel properties, events, and meeting sites.
• Must be able to sit, stand, and operate a computer for extended periods and occasionally lift up to 25 pounds.

Compensation & Benefits

Spokane Sports pays a gross hourly wage for this position of $28.00-$34.00/hour based on qualifications, skills, experience, and organizational values and culture alignment. Additionally, we offer the following key benefits for this full-time role:

• 10% bonus target (prorated for the remainder of 2026).
• Employer-paid Medical, Vision, & Dental Plans.
• Health Saving and Dependent Care Saving options.
• Simple IRA with company match.
• Generous PTO policy with up to 4 weeks of time off, plus Holidays, Winter Break, and Flexy Fridays during the Summer.
• $475 monthly stipend to cover wellness, mileage, and cell phone.
• Professional development opportunities.
• Flexible work environment, with up to 2 days per week of remote work.
• Team-building activities and social events to foster a positive work culture.