What are the responsibilities and job description for the Hotel General Manager position at La Quinta Inn & Suites?
About Us
La Quinta Inn & Suites by Wyndham Moscow Pullman is a 76-room property committed to delivering warm hospitality, consistent quality, and a welcoming environment for both guests and team members. We are searching for an experienced, hands-on General Manager who is passionate about hotel operations and developing a successful team.
Job Summary
The General Manager is responsible for overseeing all daily hotel operations, ensuring exceptional guest satisfaction, leading and coaching staff, and achieving property performance goals set by ownership. This role requires a flexible, organized leader who thrives in a collaborative environment and is comfortable working directly with staff while managing the broader demands of the hotel.
Key Responsibilities
- Lead daily hotel operations across all departments, including Front Desk, Housekeeping, Maintenance, and Breakfast.
- Foster a positive, team-oriented environment through coaching, training, and clear communication.
- Ensure exceptional guest service standards; address and resolve guest concerns promptly.
- Manage revenue strategies, budgeting, forecasting, and cost controls to meet financial goals and company expectations.
- Hire, train, schedule, and develop staff to maintain strong performance and morale.
- Maintain brand standards and uphold quality assurance expectations.
- Oversee property appearance, cleanliness, safety, and compliance with local, state, and company regulations.
- Identify priorities, delegate effectively, and maintain organized systems for follow-through.
- Be available on-call for emergencies, as required for hotel operations.
Qualifications
- Required: Prior hospitality (hotel) management experience.
- Proven success in guest services, revenue management, and budgeting.
- Strong leadership and communication skills with the ability to coach and motivate a team.
- Hands-on work ethic and willingness to step in wherever needed.
- Excellent organizational, time-management, and problem-solving abilities.
- Experience managing properties of similar size (around 70–100 rooms) preferred.
- Ability to meet performance goals set by ownership/upper management.
Benefits
- 401(k) matching
- Health insurance
- Paid time off
- Employee hotel discounts (Wyndham brand)
Why Join Us?
This is an opportunity to lead a dedicated team, influence operational success, and continue elevating guest experience at a well-established property. We value managers who lead by example, adapt to evolving needs, and bring out the best in their team.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $50,000 - $60,000