What are the responsibilities and job description for the Information Technology (IT) Service Manager position at SPIROL?
IT Service Manager
100% On Site | Stow, Ohio
Join SPIROL and become part of a global manufacturer known for engineering excellence, innovation, and a world class approach to people, process, and product.
For over 75 years, SPIROL has supported industries including automotive, aerospace, hand and power tools, and green energy by providing engineered components that help hold the world together. We are looking for an experienced IT Service Manager who values exceptional service, responsiveness, and continuous improvement to join our team.
What You'll Do
At SPIROL, people matter. We offer competitive compensation, strong benefits, and opportunities for long term career growth.
Benefits Include
https://www.youtube.com/watch?v=d3OEoDZdnXI
SPIROL is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.
Job Posted by ApplicantPro
100% On Site | Stow, Ohio
Join SPIROL and become part of a global manufacturer known for engineering excellence, innovation, and a world class approach to people, process, and product.
For over 75 years, SPIROL has supported industries including automotive, aerospace, hand and power tools, and green energy by providing engineered components that help hold the world together. We are looking for an experienced IT Service Manager who values exceptional service, responsiveness, and continuous improvement to join our team.
What You'll Do
- Lead the global delivery of IT services and infrastructure support for employees across the organization
- Manage day to day IT infrastructure operations, including internal and third party vendor escalations
- Configure and manage software related to server and network infrastructures
- Support operating systems, utility applications, and platform technologies used by the applications team
- Manage and improve the service desk software platform to ensure responsive and efficient IT support
- Drive continuous improvement initiatives related to cybersecurity standards, policies, and procedures
- Document IT processes, procedures, and operational standards
- Provide leadership and support for helpdesk functions, network engineering, and IT operations
- Bachelor's Degree in Information Technology, Computer Science, or related field
- 8–10 years of progressive IT experience with 3–5 years in a management role
- Relevant certifications such as ITSM, ITIL, COBIT 5, CompTIA, CAPM, or equivalent experience
- Experience leading IT operations in a structured or controlled environment
- Strong leadership, communication, and problem solving skills
- Experience managing helpdesk functions, network engineering, and/or IT professionals
- Ability to drive process improvement and maintain high service standards
At SPIROL, people matter. We offer competitive compensation, strong benefits, and opportunities for long term career growth.
Benefits Include
- Competitive Compensation Structure
- Health, Dental, Vision, & Life Insurance
- Disability Insurance
- Paid Time Off
- 401(k) with Company Match
- ESOP Pension
- Pet Insurance
- Employee Referral Bonus Program
- Education Assistance Program
- Employee Assistance Program
- Career Growth Opportunities
https://www.youtube.com/watch?v=d3OEoDZdnXI
SPIROL is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.
Job Posted by ApplicantPro