What are the responsibilities and job description for the Guest Service Representative / Ticket Seller position at Spider Mountain Bike Park / Thunderbird Lodge?
Job description
*Overview*
Responsible for all aspects of Guest Service, Ticket Sales, Sales and Stocking in a Retail setting.
*Duties*
- Greet and welcome guests in a professional and friendly manner.
- Assist guest with ticket and rental purchases both in person and online.
- Responsible for maintaining precise cash count and handling.
- Answer phones and provide exceptional customer service to guests and answer any questions pertaining to Spider Mountain and Thunderbird Lodge.
- Answer any phone calls and emails to provide reliable information for guests inquiring about resort amenities.
- Assist guests with helmet and safety equipment rentals.
- Communicate with other departments and employees to maintain a steady flow for the customers to enhance their resort experience.
- Maintain a clean, stocked and neat retail shop area.
*Requirements*
- Exceptional customer service skills with a friendly and professional demeanor.
- Strong organizational skills with the ability to multitask and prioritize.
- Excellent verbal and written communication skills.
- Ability to maintain confidentiality of sensitive information.
Job Types: Full-time, Part-time
Pay: $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $15