What are the responsibilities and job description for the Senior Account Manager - South position at Sphere Renewables?
Overall goal: Coordinate with Commercial Manger to maximize customer satisfaction while maintaining accurate and complete account information.
Duties and responsibilities
Sales:
Duties and responsibilities
Sales:
- Foster and strengthen relationships with key customers to enhance customer retention and satisfaction.
- Support in the development and adherence to Sales Budget including GP1.
- Proactive communication with team regarding changes in schedule that may adversely impact meeting or exceeding Sales Budget.
- Support the preparation of new business quotations by utilizing standardized quoting templates.
- Ensure accurate receipt and review of customer purchase orders
- Ensure knowledge of BOMs, Drawings and Technical Specs
- Manage the full lifecycle of sales orders, including preparation, dispatch through the ERP system, collection and maintenance of shipping documentation, and timely invoicing.
- Collaborate in the successful implementation of new projects by coordinating with the Business Development, Sales, and Operations teams, ensuring seamless execution and customer satisfaction.
- Some travel may be required to meet with Customer; local or on install sites
- For managed line of business, serve as the primary point of contact for all vendorrelated commercial communications, ensuring clear and effective interaction.
- Leverage customerdriven forecasts to support the planning and demand management of Cables, Repower, CPX projects and New/Special Projects.
- Generate and manage vendor purchase orders based on agreedupon demand and project timelines.
- Coordinate and expedite (as necessary) vendor order production to ensure on time delivery track progress regularly via email/phone communication with vendors
- Ensure purchase orders are entered into ERP Coordinate incoming shipments from vendors. o Track shipment progress
- Assist warehouse supervisor incoming deliveries with external trucking companies and internal receiving team
- Partner with the logistics team to coordinate the inbound shipment process, ensuring timely delivery of goods.
- Ensure proper receipt of goods in the ERP system, adhering to established procedures and accuracy standards.
- Assist with AP invoice preparation as necessary.
- Create, receive, and print production orders for Production Supervisor
- Regularly assess customer build plan and highlight any potential issues with material based on sales changes to Commercial Manager
- Update daily production tracking board with updates from previous day’s assembly work
- Update visual aids on production floor to reflect current information
- Facilitate daily morning meeting and record SQDIPF information monthly
- Assist in monitor internal and external NCRs
- Update relevant KPI information monthly
- Conduct with monthly inventory cycle counts and assist in ensuring accurate reporting to Controller
- Ensure minimal excess inventories when product lines become discontinued
- Wear required Personal Protective Equipment [PPE]
- Participate in company sponsored safety training
- Follow safe work practices
- Report unsafe/hazardous conditions
- Comply with the company’s Health, Safety, Environmental, and Quality [HSEQ] Policy, E002
- Work on continuous improvement of all facets under your responsibility and document results
- Selfdevelopment
- Any other duties for which you are deemed capable of by senior management
- Proficient in MS Office Suite
- Knowledge and understanding of ERP systems