Branch Manager

Brief Description

Position Overview: We are seeking an experienced and dynamic Branch Manager to oversee the operations and growth of our landscaping business. As a Branch Manager, you will be responsible for leading and managing all aspects of the branch, including sales, operations, customer service, and team management. You will drive business growth, ensure client satisfaction, and uphold the company's standards of quality and professionalism.

Responsibilities

• Leadership and Team Management:
• Lead, mentor, and motivate a team of sales, operations, and administrative staff.
• Set performance goals, provide regular feedback, and conduct performance evaluations.
• Foster a positive and collaborative work environment, promoting teamwork and professional development.
• Delegate responsibilities, coordinate tasks, and monitor team performance to achieve branch objectives.
• Business Development and Sales:
• Develop and execute business development strategies to drive revenue growth and expand the client base.
• Identify market opportunities, target clients, and develop relationships with key stakeholders.
• Collaborate with the sales team to develop sales plans, set targets, and monitor progress.
• Participate in client meetings, presentations, and negotiations to secure new contracts and maintain client satisfaction.
• Operational Excellence:
• Oversee all operational activities of the branch, including project management, scheduling, and resource allocation.
• Ensure the successful execution of landscaping projects, adhering to quality standards and meeting client expectations.
• Monitor project timelines, budgets, and profitability, taking proactive measures to address any issues or risks.
• Implement and maintain efficient processes, systems, and procedures to optimize productivity and customer service.
• Client Relationship Management:
• Serve as a primary point of contact for key clients, building and nurturing strong relationships.
• Understand client needs, preferences, and goals, and align our services to meet their requirements.
• Conduct regular meetings with clients to provide updates, address concerns, and identify opportunities for upselling or cross-selling.
• Actively seek client feedback and take proactive measures to enhance client satisfaction and loyalty.
• Financial Management:
• Develop and manage the branch budget, ensuring financial targets are met.
• Monitor and analyze financial performance, identifying areas for cost savings and revenue growth.
• Collaborate with the finance and accounting department to ensure accurate financial reporting and compliance.
• Review and approve client invoices, ensuring accuracy and timely billing.
• Health and Safety Compliance:
• Ensure compliance with health and safety regulations and company policies.
• Promote a safe working environment, conduct regular safety meetings, and implement safety training programs.
• Investigate and report any incidents or accidents, taking appropriate corrective actions.
• Reporting and Communication:
• Prepare regular reports on branch performance, including sales, operations, and financial metrics.
• Communicate effectively with senior management, providing updates, insights, and recommendations.
• Collaborate with other branches and departments to share best practices and ensure consistency across the organization.
  

Requirements

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field preferred.
• Proven experience (5 years) in a leadership or management role, preferably in the landscaping (strongly preferred) or related industry.
• Strong leadership and team management skills, with the ability to motivate and develop a diverse team.
• Excellent communication and interpersonal skills to build relationships with clients and stakeholders.
• Solid understanding of landscaping principles, materials, and practices.
• Strong business acumen and strategic thinking abilities.
• Proficiency in project management, budgeting, and financial analysis.
• Knowledge of health and safety regulations and compliance.
• Ability to work well under pressure, meet deadlines, and achieve targets.
• Results-driven with a customer-centric mindset.