What are the responsibilities and job description for the Service Technician - Manufacturing position at Spencer Turbine Company?
Primary Responsibilities:
- Deliver technical service and support to end-users.
- Diagnose problem and, if necessary, completely disassemble, repair and reassemble or erect fabricated machines and separators mounted on trucks or frames.
- Ability to follow moderately complex wiring diagrams, and ability to wire to control panels.
- Provide trouble-shooting assistance for all company products
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
- Research required information using available resources.
- Follow standard processes and procedures.
- Identify and escalate priority issues per Client specifications.
- Redirect problems to appropriate resource.
- Communicate with Service Specialist or other designated personnel to coordinate needs, including parts, when working in the field.
- Stay current with system information, changes and updates.
Requirements:
- Valid Driver's License
- Clean Driving Record
- Must have mechanical aptitude.
- Ability to speak and write clearly and accurately.
- Demonstrated proficiency in typing and grammar.
- Knowledge of customer service principles and practices.
- Effective listening skills
- Multi-tasking capabilities
- Ability to establish proper course of action to ensure that work is completed efficiently and timely.
- Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
The Spencer Turbine Company is an Equal Employment Opportunity Employer