What are the responsibilities and job description for the Customer Service Specialist position at SPEEDY CPS LLC?
Customer Service Representative
As a Customer Service Representative, your job will be to make our customers happy by helping create a positive customer service experience during in person and phone call interactions. You will help customers that walk into our retail location to help them identify the best products and services for their needs and be able to take calls that come to the store or you are reaching out to a customer providing order updates or letting them know when their order is ready.
This is a great foundational learning position for our organization that comes with several advancement and career options for those that learn and perform. We are a high growth company and looking for high level talent to add to our team. There will be development opportunities in all parts of the business for the right person who is a reliable employee, eye for details, good work ethic that can perform and produce results, and is willing to learn and receive feedback.
This is a full time role with benefits. Please do not apply if you are looking for part time or variable hours. The schedule is 830am to 530pm Monday through Friday. We are not open on Saturdays and Sundays. We have a professional and fun work environment. We care deeply for our employees and for our customers.
Organization Core Values
Humanity – People, Respect, Teamwork, Community, Kindness
Curiosity – Learning, Listen, Knowledge, Creativity, Problem-Solving, Challenge Assumptions)
Development – Grow, Create, Learn, Expand, Advance
Scrappy – Self-starter, Committed, Enthusiastic, Initiative, Hard-Working
Qualifications:Responsibilities
- Greets the customer in person. “Hi, welcome to Alphagraphics. What can we do for you today?” Avoid asking, “Are you here to pick up an order.”
- Answers the phone. “Alphagraphics, this is (your name),” or other variations like, “Thank you for calling Alphagraphics, this is (your name).” The important point is to state both your name and the name of the company.
- Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service and paging.
- Identifies the customer and his/her project through a few questions:
- What project are you working on today?
- Do you have an account with us?
- Depending on the answers, proceed as follows:
- If they have an account and an assigned rep see if the rep is available to assist. If not, get all information about their job
- If the project is complex, i.e. an EDDM job, Book job, promo or just a large job, then pass to either a CSR 2 position, an ISR, an OSR or the owner.
- If the project is simple and can be done while they wait, then proceed.
- If the project is simple but will take some time then follow the rule: In by noon, done EOD. In after noon, then done next day.
- Quotes turnaround from the “standard turnaround chart”
- Accurately enters correctly priced estimates and orders in POS System
- Follows up on estimates, asks for orders
- Enters orders in POS system
- Handles cash, check, or credit card transactions and deposits at front counter
- Verifies order accuracy and pricing
- Notifies customers when order is completed
- Handles customer complaints, forwards to management when appropriate
- Maintains front counter cleanliness, preparedness checklist
- Maintains front counter filing systems
- Logs new customer contacts for future follow up
- Maintains customer artwork files
- Takes complete messages for team members
- Refers customers to inside sales rep when appropriate
- Trains to become competent back-up during holidays and illnesses
- Develops customer’s trust by taking interest in the success and timely completion of
- their projects
- Trains to become a Certified Print Specialist
- Completes Digital Certification
- Pass on information about customers with future potential to the sales representative
Qualifications
- Strong technology skill with Microsoft Office and have worked with an order entry system
- A friendly and outgoing personality
- Experience in the printing industry an advantage
- Enjoys fast-paced working environment – ability to “multi-task”
- Has good math skills
- Has basic computer experience; ability to learn Point of Sales (POS) software for
- entering orders, estimates, and front counter transactions
- Demonstrates and utilizes courteous
Status - Full Time
- Shift 8:30am to 5:30pm
- Pay - $18-23 per hour (depending on expereince)
- No remote work available
About Alphagraphics
Alphagraphics is a commerical print and sign business. Our business is designed to help companies become visible through the products and services we offer. We do brand fulfillment by helping customers with creative services, custom ordering portals, ecommerce, branding, kitting and shipping. We brand everything from printed products, signs, promo, swag - if a logo goes on it we produce it.
The Alphagraphics Logan location is part of Speedy CPS, who has 17 locations in Idaho, Utah, Wyoming and Montana. 14 locations are AlphaGraphic locations, one is a signs and graphic business called Graphik, in Lindon Utah and a Speedy CPS retail location in Rigby, Idaho.
Benefits:
- Health Insurance
- Dental
- Vision
- Flexible Spending Account
- Several supplemental plans
- Retirement account matching
- Employee discount
- Paid time off
- Holiday Schedule including your Birthday
- Planet Fitness Program
Salary : $18 - $23