What are the responsibilities and job description for the 2024 High School Internship - Customer Service position at SPECTRUM?
At A Glance
Spectrum is seeking a motivated customer service intern whose strengths include:
- Collaboration
- Learning
- Passion for technology
- Creativity
This is a learning-intensive program designed to give you essential business insights and hands-on experience in the technology field. Training is a full time 7-week commitment from July 9, 2024, through August 23, 2024, with the possibility of extending on a part-time basis through your final year of high school.
The Spectrum Internship Experience
You are a motivated rising high school Junior enrolled in a relevant NYC Department of Education High School in the Flushing, Queens area. You have clear aspirations and are seeking an internship program that will help you meet them.
What you can expect in this role:
As a Spectrum Intern, you will learn and perform in a customer service capacity, providing basic customer support related to Charter services, including troubleshooting internet/phone issues and handling basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. Regularly participated in professional skills development activities.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Effectively present and discuss Charter products and services.
- Convey an image of quality, integrity, and superior understanding regarding services.
- Manage customer interactions professionally and efficiently.
- Effectively address customer questions, complaints, and concerns.
- Remain current and knowledgeable on every aspect of supported product.
- Facilitate customer issue escalations to local management/support as required
- Comply with company and call center policies and procedures.
- Accurately document customer account records based on actions taken.
- Fulfill work schedules as required.
- Participate in quality coaching sessions to ensure interactions with customers are efficient and effective.
- Keep supervisor informed of any work-related concerns.
- Participate in professional skills development activities.
- Perform other duties as assigned.
REQUIRED QUALIFICATIONS
- Skills/Abilities and Knowledge
- Ability to read, write, speak, and understand English
- Ability to handle multiple tasks
- Organization and time management skills
- Excellent interpersonal skills
- Familiarity with PCs, Microsoft Office Suite, and general intranet navigation
- Ability to work well in teams
REQUIRED EDUCATION
- 2 years of high school experience
- Enrolled in a relevant SLPS Academy or high school in the Greater St. Louis, MO area
RELATED EXPERIENCE
Satisfactory High School performance relative to attendance and grades
PREFERRED QUALIFICATIONS
- Related Work Experience
- Computer, technical or management course completions
WORKING CONDITIONS
Normal office conditions
GGN105 2024-29566 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of $00 to $00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
