What are the responsibilities and job description for the Customer Service Representative position at Spectrum Staffing Services?
SUMMARY
Provide front-line support to customers via phone and email in a fast-paced environment. You will manage a high volume of inbound calls on a multi-line system, accurately process orders and adjustments, and coordinate with distribution operations to resolve requests quickly. Ideal for someone with at least 6 months of call center experience and strong computer skills.
RESPONSIBILITIES
- Respond to customer inquiries through phone and email; document interactions and follow through to resolution.
- Enter and update orders, handle substitutions, and process pick-ups and return credits with accuracy.
- Triage special requests and coordinate timely solutions.
- Partner with teams across the distribution center to support daily operations and priorities.
- Maintain service levels and quality metrics in a high-volume queue.
- Own ad-hoc projects and additional duties as assigned.
- Local applicants only; relocation is not provided.
QUALIFICATIONS
- High school diploma or GED.
- 6 months of data entry and customer service experience in a busy call center or office setting.
- Confident communicator over the phone and in person; strong interpersonal and problem-solving skills.
- Team-oriented with excellent computer proficiency and attention to detail.
- Ability to successfully complete a post-offer background and drug screen.
- 1–2 years in customer service, call center, or a related role (experience within distribution or foodservice is a plus).
- Recent experience managing a high-volume, fast-paced call queue.
- Familiarity with Cisco or other multi-line phone systems.
