What are the responsibilities and job description for the Assistant Dispatcher position at Spectrum Staffing Services?
SUMMARY
We are seeking a dependable and customer-focused Assistant Dispatcher / Customer Support Coordinator to help manage daily transportation and service operations in a fast-moving environmental services environment. This role combines dispatch coordination, scheduling, and customer communication to support efficient route management and timely service completion. The ideal candidate is organized, able to multitask in a fast-paced setting, and comfortable communicating with drivers, customers, and internal teams throughout the day.
RESPONSIBILITIES
- Handle inbound customer calls, emails, and service-related inquiries professionally and efficiently
- Coordinate pickup schedules, container deliveries, and service requests for residential and commercial clients
- Support dispatch operations by communicating schedules and route updates to drivers
- Track driver activity and assist with resolving delays, missed services, or route adjustments
- Maintain accurate service records, work orders, and dispatch logs within internal systems
- Address customer concerns related to service issues, scheduling updates, and billing questions
- Communicate scheduling changes and operational updates with clients and local service partners
- Enter and update dispatch information in real time using dispatch and office software systems
- Assist with general administrative and operational support duties as needed
QUALIFICATIONS
- High school diploma or GED required; additional education is a plus
- 1–3 years of experience in dispatching, logistics, transportation, customer service, or operations support preferred
- Strong computer skills including Microsoft Outlook, Excel, and Word
- Excellent communication, multitasking, and organizational skills
- Ability to remain calm and professional in a fast-paced environment
- Strong attention to detail and problem-solving abilities
- Bilingual English/Spanish communication skills are a plus
BENEFITS
- Competitive hourly compensation based on experience
- Health insurance and paid time off
- 401(k) retirement savings program
- Stable full-time opportunity with long-term growth potential
- Team-oriented environment with exposure to operations, logistics, and customer service experience
- Opportunity to develop dispatching and coordination skills within an essential service industry
With over thirty-five years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor.
EXPERTISE:
Our Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.
STAFFING OPTIONS:
Spectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer).
CANDIDATE COMMITMENT:
Spectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations.
OPEN POSITIONS:
To apply online for our career opportunities go to our job board. www.spectrumstaffingusa.com
SPECIALTIES:
Areas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.
EXPERTISE:
Our Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.
STAFFING OPTIONS:
Spectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer).
CANDIDATE COMMITMENT:
Spectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations.
OPEN POSITIONS:
To apply online for our career opportunities go to our job board. www.spectrumstaffingusa.com
SPECIALTIES:
Areas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.
Salary : $24 - $25