What are the responsibilities and job description for the Operations Manager position at Spectrum Residential Habilitation?
Operations Manager
Full-Time | Salary Exempt | Hybrid Leadership Role
Lead People. Drive Accountability. Build Strong Teams.
Spectrum Residential Habilitation is seeking an experienced Residential Operations Manager to provide leadership, operational oversight, and support across our residential services program.
This is not a traditional desk job. While administrative responsibilities are part of the position, much of the work occurs in the field supporting House Managers, developing staff, strengthening operations, and reinforcing expectations where services are delivered.
The Spectrum Difference
At Spectrum, leadership is guided by our core values:
Compassionate Trustworthy Accountable Professional Excellence
We believe strong operations begin with strong leaders.
We are looking for leaders who coach, develop, and hold others accountable while creating a culture of professionalism, ownership, and continuous improvement.
We are not looking for someone to simply manage tasks.
What You'll Do
Leadership & Staff Development
- Coach, mentor, and support House Managers and Direct Support Professionals
- Conduct performance evaluations and provide ongoing feedback
- Participate in hiring, onboarding, and staff training
- Develop future leaders and reinforce a positive, accountable culture
Operations Management
- Oversee daily operations across assigned residential homes
- Ensure company expectations, policies, and procedures are consistently followed
- Support scheduling, staffing, and operational problem-solving
- Respond to urgent operational needs and provide leadership support as needed
Compliance & Quality Assurance
- Conduct documentation and operational audits
- Monitor compliance with company policies and state regulations
- Support corrective action plans and quality improvement efforts
- Maintain readiness for regulatory reviews and surveys
Field Leadership
- Conduct regular visits to residential homes
- Provide hands-on coaching and support to staff and leadership teams
- Observe operations and reinforce expectations
- Maintain a visible leadership presence within the program
Staffing Stability
- Support House Managers with staffing challenges and coverage needs
- Monitor attendance, turnover, and staffing trends
- Help identify staffing concerns before they become crises
- Support sustainable staffing solutions that promote long-term success
What We're Looking For
- Proven leadership or management experience
- Strong communication, coaching, and problem-solving skills
- Ability to manage multiple priorities and hold others accountable
- Strong organizational and time-management skills
- Valid Driver's License and reliable transportation
- Proficiency with Microsoft Office and technology-based systems
Preferred Qualifications
- Experience in Residential Habilitation, HCBS, healthcare, or human services
- Knowledge of Idaho regulations and compliance requirements
- Experience with staff development, training, and performance management
Why Join Spectrum?
At Spectrum, we believe exceptional services begin with exceptional leadership. We're looking for someone who enjoys developing people, building strong teams, solving challenges, and making a meaningful impact in the lives of individuals with disabilities.
This is a field-focused leadership role, not a traditional desk job.
If you're a motivated leader who thrives on supporting teams, creating accountability, and driving operational excellence, we'd love to hear from you.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Management: 2 years (Required)
- Residential Habilitation/Equivalent: 2 years (Required)
License/Certification:
- Driver's License (Required)
- Vehicle Insurance (Required)
Location:
- Pocatello, ID 83201 (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Pocatello, ID 83201 (Required)
Ability to Relocate:
- Pocatello, ID 83201: Relocate before starting work (Required)
Willingness to travel:
- 50% (Required)
Work Location: In person
Salary : $20 - $21