What are the responsibilities and job description for the Operations & Customer Experience Manager position at Quality Overhead Door?
Operations & Customer Experience Manager
$70,000 Annual Compensation
Quality Overhead Door | Pocatello, Idaho
Quality Overhead Door is seeking an organized, customer-focused leader to oversee daily office operations, customer experience, scheduling, and administrative functions for our growing company.
This is not a traditional office position. We are looking for someone who enjoys taking ownership, solving problems, improving processes, supporting a team, and helping drive business success. The ideal candidate is highly organized, confident communicating with customers, and capable of managing multiple priorities in a fast-paced environment.
If you're looking for a long-term career opportunity where you can make a meaningful impact on a growing local business, we'd like to meet you.
What You'll Do:
As the Operations & Customer Experience Manager, you will serve as the central hub of the business and play a critical role in ensuring customers receive exceptional service while supporting efficient daily operations.
Responsibilities include:
- Managing incoming customer inquiries and ensuring an outstanding customer experience.
- Coordinating schedules for service technicians and installation teams.
- Overseeing daily office operations and workflow management.
- Preparing estimates, proposals, and customer communications.
- Managing purchasing, inventory ordering, and vendor relationships.
- Processing payments and maintaining accurate records.
- Supporting business growth through process improvement and operational efficiency.
- Working closely with ownership to help achieve company goals.
- Assisting with reporting, administrative functions, and special projects.
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Helping maintain a positive, professional culture for both customers and team members.
What We're Looking For: The ideal candidate will have:
- Strong leadership and organizational skills.
- Excellent customer service and communication abilities.
- The ability to prioritize multiple responsibilities and manage competing demands.
- Confidence making decisions and solving problems independently.
- Strong computer skills, including Microsoft Office and business software platforms.
- A positive attitude and commitment to continuous improvement.
- High attention to detail and strong follow-through.
Experience That Transfers Well:
Candidates with experience in any of the following are encouraged to apply:
- Operations Management.
- Office Management.
- Customer Service Management.
- Small Business Administration.
- Dispatching & Scheduling.
- Retail or Branch Management.
- Banking & Financial Services.
- Insurance Offices.
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Construction or Home Service Industries.
Garage door industry experience is not required. We will train the right individual.
Compensation & Benefits:
- $70,000 Annual Compensation.
- Competitive salary.
- Medical Insurance.
- Dental Insurance.
- Vision Insurance.
- Employee Discounts.
- Paid Time Off.
- Professional Development Opportunities.
- Long-Term Career Growth.
Why Join Quality Overhead Door?
Quality Overhead Door has built its reputation on exceptional service, quality workmanship, and strong customer relationships. We're looking for a motivated professional who wants more than a job—someone who wants to play a key role in helping a growing company succeed.
If you're ready to lead, take ownership, and make an impact, we'd love to hear from you.
Apply online or send your resume to office2@qohdpocatello.com.
Salary : $70,000