System Support Administrator

Title: Administrator, System Support

Duration: 6 months

Location: State College, PA 16803

Hours: 40 hours a week, sometime between the hours of 7 am to 6 pm EST

Duties:

• Provide system/production support and monitoring for applications, batch cycles, releases, projects, implementations, installations, etc. Participate in work sessions for system support and problem resolution.
• 30% Perform/Support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications. Provide support for simple to moderate system/production performance concerns. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
• 30% Monitor and report on scheduled batch and online applications for successful/unsuccessful execution. May run necessary system backups. Review and/or create documentation for accuracy, future problems, and company standards.
• 20% Perform testing responsibilities as needed. Review all abnormal results/issues from previous processing cycles and verify that they have been logged/resolved.
• 10% Communicate with applications on-call persons to repair applications that ended abnormally. May perform corrective actions whenever possible to fix applications that end abnormally and/or notify appropriate area for resolution. Consult with senior level peers on projects of greater complexity.
• 10% Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises.

Day to Day

• Responsible for the upkeep and availability of both the hard-wired ethernet network and wireless network of the office.
• Responsible for all auxiliary and administrative systems, including email through Google, Google voice, Google GSuite, and more.
• Responsible for security of the network.
• Responsible for workstation management, workstation imaging, and general IT support of the physical office.

Team Name: CDS DocFinity

• Working with CDS, primarily the DocFinity team, in the PA office.
• Responsible for the entire office, so must be ready to have your work trumped if someone needs you to ‘fix their system’.
• Culture is a fast-paced moving technology firm, so must be able to adapt and learn new things.

Required Skills and Abilities:

• Comprehends data storage techniques, basic database philosophy, database management, and simple programming techniques.
• Good understanding of the requirements for maintaining production systems and the effect of program changes.
• Understands how to use structured techniques in new program development.
• Good understanding of development, quality assurance, and integration methodologies.
• Good communication and interpersonal skills. Able to work well under pressure and as part of a team.
• Pays attention to detail.

Required Software and Tools:

• Working knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.

Required Education: Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in Computer Science, Information Technology or other job related degree.

Required Work Experience: 2 years of technical experience with systems analysis, design, and/or programming experience or other job related IT experience.

Required Technologies:

• Networking; Workstation Support; Windows; Linux; General IT system knowledge; Google Administration

PREFERRED/NICE TO HAVE technologies: Docker; AWS; Ubiquity Networking, Security / Virus Prevention and Mitigation

Soft Skills:

• Strong communication;
• ability to focus on directed goals;
• ability to prioritize are keys.
• Able to multi-task.
• Ability to be assigned a task and finish the task in a timely manner.
• Strong eye towards compliance and security.
• Must have great integrity, character and be trustworthy.