Human Resources Information System Administrator

Job Title: HRIS / ServiceNow HRSD Business Analyst

Location: Glendale, AZ (Hybrid)

Duration: 12 months

Major Responsibilities:

• ServiceNow HR Service Delivery (Primary Focus)
• Configure, maintain and enhance ServiceNow HRSD modules, including:
• Case & Knowledge Management
• Employee Center / Portal
• Lifecycle Events
• HR Services
• Document Management
• HR workflows and related automation
• Serve as the primary functional owner for the HRSD platform, including roadmap planning, release support, and continuous improvement initiatives.
• Develop and maintain user stories, functional requirements, test scripts, and acceptance criteria.
• Troubleshoot HRSD issues, perform root cause analysis, and partner with technical teams to resolve system defects.
• Conduct impact assessments, regression testing, data validation, and User Acceptance Testing (UAT).
• Identify opportunities to automate and streamline HR workflows, reducing manual effort.
• Ensure all ServiceNow configurations comply with HR governance, data integrity, and security standards.

Major Other Responsibilities:

• HR Business Process & SuccessFactors Support (Secondary Focus)
• Partner with HR Operations, Centers of Excellence (COEs), and business leaders to understand HR processes and inform HRSD solution design.
• Perform process mapping, gap analysis, and documentation to support HR process optimization enabled by ServiceNow.
• Recommend process improvements that enhance the HR customer and employee experience.
• Perform configuration updates, testing, data validation, and troubleshooting within SAP SuccessFactors as needed.
• Support HR digital transformation initiatives across the employee lifecycle in coordination with integrated HR systems.
• Education and Experience Requirements:
• Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field and a minimum of four (4) years of system support experience or eight (8) years of related experience in lieu of a degree.
• Required Knowledge and Skills:
• Three (3) or more years of hands-on experience with ServiceNow HRSD, including configuration and module support.
• Experience developing user stories, functional requirements, test scripts, and acceptance criteria.
• Strong troubleshooting and problem-solving skills, including root cause analysis.
• Working knowledge of HR business processes, process mapping, and identifying optimization opportunities.
• Strong communication skills with the ability to translate technical concepts for HR stakeholders.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow HRSD Fundamentals or HRSD Implementation Specialist certification.
• Experience with SAP SuccessFactors configuration, testing, and troubleshooting.
• Experience supporting global HR operations or complex, multi-module HR environments.
• Strong analytical skills, attention to detail, and ability to manage multiple priorities