What are the responsibilities and job description for the HRIS / ServiceNow HRSD Business Analyst position at SPECTRAFORCE?
Job Title: HRIS / ServiceNow HRSD Business Analyst
Location: Glendale, AZ (Hybrid)
Duration: 12 months
Major Responsibilities:
- ServiceNow HR Service Delivery (Primary Focus)
- Configure, maintain and enhance ServiceNow HRSD modules, including:
- Case & Knowledge Management
- Employee Center / Portal
- Lifecycle Events
- HR Services
- Document Management
- HR workflows and related automation
- Serve as the primary functional owner for the HRSD platform, including roadmap planning, release support, and continuous improvement initiatives.
- Develop and maintain user stories, functional requirements, test scripts, and acceptance criteria.
- Troubleshoot HRSD issues, perform root cause analysis, and partner with technical teams to resolve system defects.
- Conduct impact assessments, regression testing, data validation, and User Acceptance Testing (UAT).
- Identify opportunities to automate and streamline HR workflows, reducing manual effort.
- Ensure all ServiceNow configurations comply with HR governance, data integrity, and security standards.
Major Other Responsibilities:
- HR Business Process & SuccessFactors Support (Secondary Focus)
- Partner with HR Operations, Centers of Excellence (COEs), and business leaders to understand HR processes and inform HRSD solution design.
- Perform process mapping, gap analysis, and documentation to support HR process optimization enabled by ServiceNow.
- Recommend process improvements that enhance the HR customer and employee experience.
- Perform configuration updates, testing, data validation, and troubleshooting within SAP SuccessFactors as needed.
- Support HR digital transformation initiatives across the employee lifecycle in coordination with integrated HR systems.
- Education and Experience Requirements:
- Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field and a minimum of four (4) years of system support experience or eight (8) years of related experience in lieu of a degree.
- Required Knowledge and Skills:
- Three (3) or more years of hands-on experience with ServiceNow HRSD, including configuration and module support.
- Experience developing user stories, functional requirements, test scripts, and acceptance criteria.
- Strong troubleshooting and problem-solving skills, including root cause analysis.
- Working knowledge of HR business processes, process mapping, and identifying optimization opportunities.
- Strong communication skills with the ability to translate technical concepts for HR stakeholders.
Salary : $57