What are the responsibilities and job description for the Senior Lab System Support Engineer position at Spectra Force?
Job Title: Senior Lab System Support Engineer Location: Spring House, PA (Onsite) Duration: 3 Months Position Summary We are seeking a Senior Lab System Support Engineer to support laboratory operations within a regulated pharmaceutical environment. The ideal candidate will have strong experience in laboratory system lifecycle management, vendor management, and laboratory business processes, with a solid understanding of GxP compliance requirements. This role will be responsible for supporting laboratory systems, analytical instruments, system validation, vendor coordination, compliance activities, and day-to-day operational support for laboratory IT systems and instrument integration platforms. Key Responsibilities Lab System Lifecycle Management Manage the complete lifecycle of laboratory systems, including implementation, validation, maintenance, upgrades, and decommissioning. Ensure compliance with Software Development Life Cycle (SDLC), Computer System Validation (CSV), GxP, and regulatory requirements. Coordinate system upgrades, patching, backups, archival activities, and audit readiness efforts. Support onboarding and offboarding of laboratory systems. Manage backup, restoration, and disaster recovery activities for laboratory systems. Laboratory Systems Support Provide first-level support for laboratory software systems and instrument integration platforms. Support user administration activities, including user creation, modification, and deactivation. Coordinate hardware-related issues with desktop support and infrastructure teams. Troubleshoot software and hardware issues associated with laboratory instruments and systems. Perform application software upgrades and maintenance on standalone and benchtop systems. Configure and maintain laboratory system environments and related infrastructure. Vendor Management Serve as the primary point of contact for laboratory system vendors. Coordinate installations, maintenance activities, upgrades, and issue resolution. Manage vendor deliverables and ensure compliance with service-level agreements (SLAs). Escalate and track system hardware failures and maintenance-related issues. Regulatory Compliance & Validation Ensure compliance with GLP, GMP, GxP, FDA regulations, and data integrity requirements. Support Computer System Validation (CSV) activities and maintain validated system states. Assist with audit preparation, audit responses, and regulatory inspections. Maintain audit trails, system documentation, and data archival processes. Update and maintain SOPs, work instructions, and system documentation. Cross-Functional Collaboration Collaborate closely with Laboratory Operations, QA, IT, Infrastructure, and Validation teams. Participate in cross-functional meetings to improve laboratory workflows and system performance. Support investigations, deviations, change controls, CAPAs, and problem management activities. Act as a liaison between laboratory teams, vendors, and regulatory stakeholders. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Life Sciences, Engineering, or related field. Experience supporting laboratory systems within pharmaceutical, biotechnology, or regulated life sciences environments. Strong understanding of laboratory system lifecycle management. Experience managing laboratory system vendors and external service providers. Knowledge of pharmaceutical laboratory business processes and regulatory requirements. Experience working within GxP-regulated environments. Understanding of Computer System Validation (CSV) principles and practices. Experience with ticketing systems such as ServiceNow, Remedy, or similar platforms. Strong troubleshooting and problem-solving skills. Excellent communication and stakeholder management skills. Preferred Experience Experience supporting laboratory instruments such as: HPLC GC Spectrophotometers Analytical laboratory systems Experience with: GLP GMP GxP FDA regulations Data Integrity requirements Knowledge of: Change Management CAPA Management Deviation Management Problem Management Audit Readiness and Regulatory Compliance
Salary : $40 - $42