What are the responsibilities and job description for the Optical Sales position at Specialty MD?
JOB DESCRIPTION
Eyeglass USA LLC is a growing and reputable Optical Retail practice in New Jersey, committed to providing high-quality eyewear products and excellent customer service.
JOB TITLE: OPTICAL STORE CLERK
POSITION SUMMARY:
The OPTICAL STORE CLERK is responsible for welcoming customers, performing retail and clerical duties, entering customer information for walk-ins, scanning valid insurance cards into MVE when applicable, and supporting daily store operations in a team environment.
Primary responsibilities include maintaining inventory, assisting customers with eyewear selections, dispensing eyewear products, and completing end-of-day sales reporting to ensure consistent store profitability.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Greet and assist customers entering the optical store
- Collect demographic information for new customers
- For returning customers, verify and update phone number, address, and insurance information (if used for eyewear coverage)
- Collect insurance details, co-pays, and outstanding balances when applicable, and scan/file state-issued ID such as a driver’s license
- Determine the purpose of the customer’s visit (e.g., ordering glasses, picking up glasses, frame selection, lens inquiries, adjustments)
- Submit end-of-day deposits for balances, dues, and payments to the Office Manager
- Sanitize all frames tried by customers before returning them to display
- Maintain compliance with privacy and confidentiality regulations (HIPAA when applicable)
- Support optical inventory management, product organization, and merchandising