What are the responsibilities and job description for the IT Specialist position at Special Health Resources For Texas Incorporated?
We are seeking a highly skilled and motivated IT Support Specialist to join our dynamic IT team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for providing exceptional customer support. As an IT Support Specialist, you will play a crucial role in maintaining the overall health and functionality of our IT systems, ensuring seamless operations for all users within the organization.
ESSENTIAL RESPONSIBILITIES
- User Support: Provide first-level technical support to end-users, addressing hardware and software issues promptly and efficiently.
- Troubleshooting: Diagnose and resolve technical issues related to desktops, laptops, printers, software applications, and other IT equipment.
- System Maintenance: Conduct regular maintenance tasks, updates, and system patches to ensure optimal performance and security.
- Documentation: Maintain accurate records of IT support activities, issues, and resolutions. Create and update documentation for user guides and troubleshooting procedures.
- Collaboration: Collaborate with the IT team to implement and maintain IT policies, procedures, and standards.
- Training: Provide training to end-users on the use of hardware, software, and other IT tools to enhance overall IT literacy within the organization.
- Hardware and Software Management: Manage hardware and software inventory, including procurement, installation, and configuration.
- Security: Implement and enforce security measures to safeguard IT infrastructure, data, and sensitive information.
- Remote Support: Provide remote support for users working in various locations, ensuring consistent IT services.
- Stay Updated: Stay abreast of industry trends, emerging technologies, and best practices to recommend improvements and optimizations.
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the organization continues to maintain its status as an at-will employer.
Special Health Resources is an Equal Opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, marital status, national origin, age, disability, genetic information, gender identity, sexual orientation, protected veteran status or any other protected class or status.
- IT Support Specialist or similar experience required
- Strong knowledge of desktop operating systems, networking principles, and IT security required
- Excellent troubleshooting and problem-solving skills required
- Customer-oriented with exceptional communication and interpersonal skills required
- Ability to work independently and collaboratively in a team environment required
- CompTIA A , Microsoft Certified IT Professional (MCITP), and or similar certifications preferred
- Healthcare IT experience preferred
