Clinic Manager

POSITION SUMMARY

The Clinic Manager is responsible for overseeing the daily operations of the assigned clinic to ensure the delivery of high-quality patient care, operational efficiency, regulatory compliance, and a safe healthcare environment. This role involves personnel management, administrative support for medical staff, financial oversight, and strategic planning to enhance clinic performance. The Clinic Manager will ensure adherence to all federal, state, and local regulations, including HIPAA, OSHA, and HRSA requirements, while fostering a culture of excellence, teamwork, and continuous improvement.

ESSENTIAL RESPONSIBILITIES:

• Oversee daily clinic operations to ensure adherence to federal, state, and local law, including HIPAA, OSHA, HRSA.
• Maintain compliance with all funding source requirements, billing standards, and outcome measurement protocols.
• Develop and implement policies and procedures to ensure staff compliance with regulatory standards, quality metrics, and ethical healthcare delivery.
• Serve as the primary point of contact for facility management, logistical resource allocation, and operational problem-solving.
• Conducts internal audits and collaborates with leadership on quality improvement initiatives and risk management strategies.
• Directly supervise clinical and administrative staff, including front desk personnel, clinical support staff, and healthcare providers.
• Assists in the hiring, onboarding, training, evaluation, and professional development of clinic employees.
• Ensures completion of mandatory employee training programs, including HIPAA, bloodborne pathogen exposure, and workplace safety.
• Monitor staffing levels to ensure adequate clinic coverage and efficient scheduling.
• Conduct daily huddles and monthly staff meetings to reinforce policy adherence, coordinate services, and address operational concerns.
• Oversee billing processes, patient financial transactions, and sliding fee scale assessments to ensure accuracy and timeliness.
• Ensure proper collection of co-payments and insurance documentation while strictly complying with medical billing regulations.
• Assist in budget development, expense monitoring, and financial forecasting for clinic operations.
• Collaborate with leadership to optimize clinic efficiency while maximizing funding opportunities and resource utilization.
• Ensure patient-centered care by fostering a welcoming and professional environment for all individuals, regardless of background.
• Develop and maintain community partnerships and referral networks to expand access to supportive services.
• Act as a liaison between clinic staff and external stakeholders, including vendors, regulatory agencies, and funding partners.
• Monitor patient feedback and implement service enhancements to improve the overall patient experience and health outcomes.
• Lead performance improvement projects to enhance patient care delivery and clinic efficiency.
• Serve on the Clinical Quality Improvement and Risk Management Committees to address operational challenges and regulatory updates.
• Ensure effective communication with the Director of Operations and executive leadership regarding urgent programmatic issues, compliance concerns, and operational developments.
• Prepare comprehensive reports for funding agencies, regulatory bodies, and internal stakeholders to demonstrate clinic performance and compliance.

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the organization maintains its status as an at-will employer.

Special Health Resources is an Equal Opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, marital status, national origin, age, disability, genetic information, gender identity, sexual orientation, protected veteran status, or any other protected class or status.

QUALIFICATIONS:

• Minimum of three years of leadership experience in a healthcare setting required.
• Prior experience in healthcare administration and clinic operations is required.
• Proficiency in electronic health records (EHR) systems is required.
• Bilingual proficiency in English and Spanish preferred.
• Experience working in a Federally Qualified Health Center (FQHC) or community health center is preferred.