IT Support Specialist

Job Description

Position:                      IT Support Specialist

Location:                     Corporate Headquarters, Winnsboro, Texas

Reports to:                  Supervisor-IT Support 

Employment Shift:     Full Time, exempt under the Fair Labor Standards Act

Travel:                         Travel not required 

Responsibilities, not limited to:

• Use strong technical skills to promptly address hardware and software issues.
• Provide support and guidance for our internally developed software platform and applications.
• Independently identify, research, and resolve technical issues. 
• Determine levels of technical issues and assign appropriate personnel within the IT department.
• Document, track and monitor requests for support to ensure timely resolution. 
• Assist in the installation, maintenance, configuration, backup, and general support of IT assets
• Document processes and maintain project/trouble ticket status.  
• Liaise with senior IT staff with projects, as needed.
• Perform as a member of an after-hours on-call rotation.
• Other duties as assigned

Skills and Qualifications, not limited to:

• Minimum 3 years of professional experience in desktop and remote support 
• Strong customer service skills, and drive to take ownership of issues
• Excellent written and verbal communication skills
• Excels at task prioritization and evaluation of situational urgency
• Experience providing technical support via phone, e-mail, and in-person
• Experience supporting Windows 10/Windows 11
• Experience supporting iOS/Android mobile devices
• Experience supporting Microsoft Office applications
• Experience with basic networking

Note: The above is a general outline of the responsibilities of this position and may be adjusted, modified, or expanded as required.