Assistant Regional Manager

Our Mission 

Sparrow exists to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our community members build meaningful connections, lead vibrant lives and feel a strong sense of belonging. 

The Role

We are looking for an Assistant Regional Manager to support our Regional Management team with the day-to-day operations of our Active Adult 55 communities. The ideal candidate has extensive Operations experience and strong knowledge of Sparrow’s internal processes. This role will assist with coaching, training, Yardi support and preparation for Capital Partner calls. Reporting to a member of the RM team, this is an exciting opportunity to help us achieve our mission of building community and play an influential role in the success of our on-site teams.

What You Will Do…

• Assist Operations leadership and RM team with community oversight, team leadership and special projects as assigned
• Assist with the preparation of reports on portfolio performance and attend partner calls
• Assist with the oversight of financial reporting, expense approvals, sales, variance reports, lease files and provide feedback/coaching to the teams
• Handles community member escalations and responses to resident reviews (reputation.com)
• Prepare teams for site visits (RM, leadership, partners)
• Act as a strategic thought partner to RM, RSL and CM team for sales strategy and performance
• Participates in interviews and hiring decisions
• Step in as needed to fill vacancies to maintain continuity of onsite operations
• Knowledgeable about the competitive landscape within their assigned region; interfaces with Asset Management to provide feedback on pricing and concessions
• Assist with the coordination and logistics of onboarding activities for new hires including training on Yardi, SOX, weekly reporting, Accounting Month-end, budgeting, financial acumen
• Set up new Yardi user accounts, modify access, reset passwords and troubleshoots user issues
• Yardi support – invoice approvals, concession updates, applicant approvals
• Support SOX compliance, delinquency reviews
• Roll out new operational processes at a regional level and captures processes and best practices in Sparrow University and/or Policy Partner
• Coordinate Opening Day coverage and training for region
  
  

Qualifications

• A high school diploma and a minimum of 5 years professional management experience within multifamily housing, Active Adult, or hospitality
• Experience with property management; lease-up properties preferred
• Fluent in Yardi
• Experience maintaining financial records, managing budgets and financial reporting
• Experience developing and leading an onsite team
• Ability to travel up to 50%
• Flexibility to work nights, weekends and/or holidays when required
• Servant leader who is purpose driven and passionate about making a difference in other’s lives; always striving to improve
• Skilled at navigating conflict, solution oriented, agile, and adaptable
• Self-aware, proactive, accountable, and coachable
• Possesses effective communication skills with a proven ability to build collaborative partnerships
• Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
• Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance
  
  

Some of the Reasons You’ll Love Working with Us

• Best Place to Work Award Recipient
• Competitive bonus opportunities
• Generous paid time off
• Purpose-driven culture; rewarding work
• Comprehensive health, dental, vision benefits
• 401k retirement plan with robust employer match
• Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals, and more
  
  

About Sparrow

Founded in 2017, Sparrow is at the forefront of one of the fastest growing housing segments in the nation focused on Active Adult 55 communities. Sparrow’s mission is to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our community members build meaningful connections and lead vibrant lives. Sparrow was founded in Austin with offices now in Dallas, Phoenix and Sarasota, and communities across the southern US.

Sparrow Partners is an Equal Opportunity Employer

Equal Employment Opportunity Statement

We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated.  Sparrow is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.  

If you’ve gotten to this point, we hope you’re feeling excited about the possibility of joining our team. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

Sparrow does not accept unsolicited resumes from third-party recruiters or staffing agencies. Agencies are specifically directed not to contact Sparrow employees in an attempt to present candidates. Such correspondence will be blocked and reported as spam. 

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