Sr. Credit Union Operations Manager AVP

Job Summary/Company
Sparks Group has partnered with a small, mission-driven credit union in Washington, DC to hire an Assistant Vice President of Operations to join its leadership team. This is a hands-on, on-site role for an operations professional who is comfortable overseeing branch activity, supporting staff and members, and collaborating with senior leadership to maintain strong daily operations.
Responsibilities
Daily Branch & Operations Support

• Ensure the branch is fully staffed, prepared, and ready to serve members each day
• Actively assist with teller transactions, member services, and lending support as needed
• Oversee daily balancing, cash controls, adjustments, and transaction accuracy
• Address and resolve member questions or escalations promptly and professionally
  

Staff Leadership & Team Support

• Supervise and support branch staff in a small-team environment
• Provide hands-on training, coaching, and daily guidance
• Conduct regular check-ins and performance discussions
• Foster a positive, service-driven, and accountable workplace culture
  

Lending Assistance

• Originate, review, and approve loans within established lending authority
• Ensure proper loan documentation, underwriting, and compliance with policy
• Assist members with loan inquiries, servicing issues, and problem resolution
  

Compliance, Audits & Controls

• Support NCUA exams, audits, and operational reviews
• Conduct or coordinate teller audits and quality-control checks
• Ensure disclosures, rates, and operational documentation remain accurate and current
  

Operations & Process Improvement

• Monitor branch workflows and identify opportunities for improvement
• Coordinate with vendors and internal partners to support systems and equipment
• Assist executive leadership with special projects and operational initiatives
  

Qualifications/Background Profile:

• 3–5 years of experience in credit union or banking operations
• Prior supervisory or team leadership experience
• Comfortable working in a hands-on, operational role
• Experience with Symitar or EPISYS core systems
• Strong understanding of teller operations, lending processes, and branch controls
• Familiarity with regulatory requirements, audits, and operational compliance
• Strong communication, organizational, and problem-solving skills
  

This job is In-Person.
Pay Range: Salary $75,000.00 to $85,000.00
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.