What are the responsibilities and job description for the Coworking Assistant Community Manager - Operations Manager position at Spark?
Overview of the Role:
The Operations Manager’s role is responsible for leading facilities, administration and leasing management for the workspace. They manage onsite inventory requirements and is the primary contact for contractors and vendors. This role creates strategies and leads efforts to establish a positive and engaging coworking community culture for members and guests within Spark. The Operations Manager works with the Operations and Community teams and is onsite on a full-time basis; and supports external sales and marketing goals. This role also provides support in organizing onsite events, member programming, and marketing for the community. Must have a strong interest in startup culture and is currently established within the local startup ecosystem, to be a bridge and facilitate connections for community members.
Responsibilities:
● Manages and develops opening/closing procedures for the workspace
● Manages inventory of supplies, contacting vendors and making supply orders
● Manages onsite concierge mail-service and member mail directory
● Manages onsite wayfinding and member office branding
● Develops procurement strategies for non-members day passes and meeting rooms
● Develops hospitality strategic goals for members and guests
● Develops internal marketing materials and communication for staff and members.
● Provides management support of membership sales strategy & prospect pipeline
● Provides training insight to associate support staff
● Responsible for private event setups and work with vendors for logistics
● Responds to inquiries from members and staff, providing information in a prompt professional manner
● Supports Community Manager with member onboarding/terminations - profile setup, issuing keys and swipe card, scanning member agreements, conduct exit interviews
● Supports Community Manager by responding to prospect requests and may give tours to non-members
● Supports on-site private events, provides support to event coordination, setups and works with vendors, service staff & caterers
Qualifications: Bachelor’s Degree or equivalent or an equivalent combination of education and experience.
Job requires ability to perform the following:
● Strong ability to provide attention to detail
● Strong communication skills and ability to interact with members and guests in a professional manner
● Carrying or lifting items weighing up to 25 pounds
● Use a keyboard to generate log of client requests/inquiries, mostly while sitting
● Must be able to safely move about the venue and/or assigned work area
● Computer skills including Google Drive, MS Word and Excel
● Reading and writing abilities are utilized often when performing front desk functions
● May be required to work nights, weekends, and/or holidays
