Guest Services Representative

Join our dynamic hospitality team as a Guest Services Representative, where your enthusiasm and dedication will create memorable experiences for our guests! In this lively role, you will be the friendly face and helpful voice that ensures every guest feels welcomed, valued, and cared for from check-in to check-out. Your passion for hospitality management and exceptional customer service will shine as you handle guest inquiries, manage reservations, and coordinate with various hotel departments to deliver seamless service. Whether you're fluent in multiple languages or possess hotel management experience, your skills will help foster a warm and inviting atmosphere that keeps guests coming back. This paid position offers an exciting opportunity to grow within the hospitality industry while making a positive impact on every guest’s stay.

• Greet guests warmly upon arrival and provide efficient check-in and check-out services using multi-line phone systems and front desk procedures
• Assist guests with reservations, room assignments, and special requests to ensure a personalized experience
• Respond promptly to guest inquiries via phone or in person, demonstrating excellent phone etiquette and guest relations skills
• Manage guest concerns or complaints with professionalism, aiming for swift resolution and high satisfaction levels
• Coordinate with housekeeping, maintenance, and other departments to address guest needs and ensure smooth operations
• Conduct night audits when required, balancing accounts and preparing reports to support hotel management
• Maintain accurate records of guest information, reservations, and billing details while adhering to confidentiality standards
• Keeping up with light hotel duties as assigned

• Proven experience in hotel management or hospitality management roles with a focus on guest services or front desk operations is a plus
• Bilingual abilities are highly desirable to assist a diverse range of guests effectively
• Strong customer service skills with a friendly, energetic approach that enhances guest experiences is required
• Familiarity with hotel management software and multi-line phone systems for efficient communication is a plus
• Knowledge of hotel operations or hotel experience that includes night audit procedures is a plus
• Excellent communication skills, both verbal and written, with attention to detail in all interactions is required
• Ability to work flexible hours, including nights, weekends, or holidays as needed to support 24/7 hospitality services

Embark on a rewarding career where your hospitality expertise makes every guest’s stay extraordinary! We’re committed to fostering an inclusive environment where your skills in guest relations and hotel management thrive. Join us today to be part of a vibrant team dedicated to delivering exceptional service at every turn!

Pay: $13.00 - $15.00 per hour

Expected hours: 16.0 – 40.0 per week

Benefits:

• Employee discount

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Evansville, IN 47710 (Required)

Work Location: In person

Benefits:

Salary : $13 - $15