What are the responsibilities and job description for the IT Lab Computing Engineer (Empower) position at Spadtek Solutions LLC?
Job Title: IT Lab Computing Engineer (Empower)
Location: Waltham, MA (Onsite)
Experience: 5 Years
Relocation: Candidates willing to relocate will be considered.
Job Summary
We are seeking an experienced IT Lab Computing Engineer with strong Empower and Laboratory Computing/Instrumentation experience to provide onsite laboratory IT support for a leading life sciences client. The ideal candidate will have expertise in laboratory systems, instrument connectivity, validation/compliance, and Windows-based laboratory computing environments. This role requires excellent troubleshooting, customer support, and stakeholder management skills.
Mandatory Skills
- Empower (Waters) experience – Mandatory
- IT Laboratory Computing Support
- Laboratory Instrumentation Support
- Lab Instrument Connectivity
- Break/Fix Support
- Windows Administration
- Validation & Compliance (IQ/OQ/PQ)
- Change Control & Risk Management
- Pharmaceutical/Biotech Laboratory Environment
- Customer & Vendor Coordination
Key Responsibilities
- Provide onsite IT support for laboratory computing systems and connected instruments.
- Troubleshoot and resolve hardware, software, and instrument connectivity issues.
- Support laboratory validation and compliance activities including IQ/OQ/PQ documentation.
- Gather business and technical requirements from laboratory users.
- Analyze existing processes and recommend improvements.
- Coordinate with laboratory owners, vendors, and field service engineers.
- Implement Windows security policies and ensure regulatory compliance.
- Maintain inventory of laboratory equipment, computers, software, and peripherals.
- Perform preventive maintenance activities on laboratory systems.
- Support system upgrades, migrations, and change management initiatives.
- Prepare weekly status reports and participate in operational review meetings.
Required Qualifications
- Bachelor's or Master's degree in Pharmaceutical Sciences, Biotechnology, Biomedical Engineering, Chemical Engineering, Computer Science, or related discipline.
- Minimum 5 years of relevant IT experience.
- Experience supporting laboratory computing environments.
- Strong experience with Empower.
- Knowledge of laboratory instrumentation and instrument integration.
- Experience with validation activities (IQ/OQ/PQ).
- Strong Windows operating system knowledge.
- Experience with Agile and/or Waterfall methodologies.
- Excellent communication and customer-facing skills.
Preferred Skills
- Drug Discovery & Development
- Clinical Data Management
- Laboratory Workflows
- Sample Management
- Chemical & Biologics Management
- Robotic Systems Integration
- GLP, GMP
- 21 CFR Part 11
- 21 CFR Part 210/211
- 21 CFR Part 820
- Visio, MS Project, SharePoint