What are the responsibilities and job description for the Entry Level Customer Service WFH position at Spade Recruiting?
About Us
We are proud to be the only supplemental benefits organization operating under a 100% union label. For more than six decades, we’ve partnered with over 40,000 unions and associations across North America and internationally — delivering dependable supplemental and permanent benefit programs to the hardworking families who keep our communities strong.
Our purpose is clear: to protect, educate, and serve members with coverage they can trust for the long term. Every benefit we provide is designed to support financial stability, security, and lasting peace of mind for working families.
What You’ll Do
You’ll connect directly with union members who have requested information about their available benefits. Your focus will be on providing clarity, answering questions, and guiding families through their options so they feel confident in their decisions.
Key responsibilities include:
Managing inbound and outbound communication with union members
Scheduling and conducting virtual or phone consultations
Presenting benefit programs in a clear, professional, and engaging way
Completing digital applications and documentation accurately
Upholding compliance standards and quality control expectations
Participating in ongoing training, mentorship, and leadership development programs
What We’re Looking For
Strong communication and interpersonal abilities
A professional, positive, and service-oriented mindset
Excellent relationship-building skills
Organized, reliable, and self-driven work habits
Comfortable using computers, virtual meeting platforms, and digital tools
Customer service or sales experience is beneficial, but not required
Must be legally authorized to work in the United States or Canada
What You’ll Receive
Comprehensive Benefits Package – Health, dental, and life coverage available
Fully Remote Opportunity – Work from home with flexibility
Flexible Scheduling – Build a routine that supports your lifestyle
Consistent Compensation – Weekly pay plus monthly performance bonuses
Recognition & Travel Rewards – Qualify for all-expenses-paid trips to destinations such as the Bahamas, Cancun, and Las Vegas