What are the responsibilities and job description for the (Entry Level) Customer Service - Remote Work position at Spade Recruiting?
Supporting Working Families for Over 60 Years
For more than six decades, we’ve helped hardworking families access supplemental benefits that support their financial security. As the world’s only 100% union-labeled supplemental benefits provider, our organization works with over 40,000 unions and associations across North America and beyond.
We proudly serve teachers, healthcare workers, firefighters, veterans, and other working people by helping them understand coverage options that can provide protection when workplace benefits change or fall short.
Our purpose is straightforward: give families the information and support they need to make confident decisions about their future.
A Team Built on Service and Growth
Integrity, clear communication, and thoughtful service guide our work. We’re looking for people who share those values and want to develop their skills while making a positive contribution to the families we serve.
Through structured training, individual coaching, and opportunities for advancement, we help team members build confidence, take on new responsibilities, and prepare for leadership.
What You’ll Do
You’ll connect with union members who have requested benefit information, helping them understand their options through convenient virtual appointments.
Your responsibilities will include:
Contacting members to discuss their requests and arrange appointments
Conducting virtual benefit presentations through Zoom or similar platforms
Explaining available coverage clearly and answering client questions
Completing applications and maintaining accurate digital records
Following documentation requirements and providing timely follow-up
Attending training sessions to strengthen communication and leadership skills
Working with teammates toward individual and shared performance goals
Experienced leaders and mentors will provide guidance as you learn the role and develop your approach.
What Makes You a Strong Fit
Strong communication skills and a willingness to listen
A friendly, professional approach to helping others
Attention to detail and reliable organizational habits
The ability to stay focused and manage responsibilities from home
Motivation to learn, improve, and contribute to a team
Customer service, sales, or client relations experience is helpful, but not required
Legal eligibility to work in the United States or Canada
What We Offer
Health benefits available after onboarding
A fully remote work environment
Flexible scheduling to support work-life balance
Paid training and ongoing mentorship
Advancement opportunities for strong performers
All-expenses-paid travel opportunities for qualifying team members, including destinations such as the Bahamas, Cancun, and Las Vegas
A supportive team that recognizes effort, encourages collaboration, and celebrates achievement
Build a Career with Meaning
Develop valuable skills, pursue your professional goals, and help families make informed choices about their protection. You’ll join a team that supports your progress and gives you opportunities to grow.
Apply today and take the next step toward a rewarding future.