What are the responsibilities and job description for the Customer Care Specialist - Great Benefits - Remote position at Spade Recruiting?
Who We Are
Helping families protect their future is at the heart of what we do. Our team brings together people who value meaningful work, professional growth, and the flexibility to build a rewarding career.
We support that growth through practical training, personalized mentorship, and modern tools that help our team stay connected. Collaboration, integrity, and initiative guide how we work with clients and with one another.
For more than six decades, our organization has served unions, associations, and working families throughout North America through supplemental benefits and permanent insurance coverage. As our team expands, we’re seeking individuals who enjoy helping others and want to grow alongside us.
About the Opportunity
You’ll be a trusted contact for clients, helping them understand available coverage, answering questions, and guiding them through important benefit decisions.
By making information clear and accessible, you’ll help families feel informed and supported while building lasting professional relationships.
How You’ll Contribute
Develop strong client relationships through attentive service and regular follow-up
Assist with questions about benefit options, policy updates, and the claims process
Explain coverage information clearly and accurately
Support a smooth onboarding experience for new clients
Coordinate with leadership to identify ways to improve client service
Strengthen your skills through ongoing training, coaching, and leadership development
What You Bring
Strong communication skills and the ability to connect with different people
A patient, approachable, and service-focused attitude
Confidence using digital tools and working in a remote environment
Good organization, initiative, and follow-through
A willingness to learn and pursue professional growth
Customer service, sales, or insurance experience is welcome, but not required
Legal eligibility to work in the United States or Canada
What We Provide
A fully remote work environment
Weekly pay with performance-based monthly bonus opportunities
Comprehensive training and individual mentorship
Opportunities to advance into leadership
A collaborative team that supports your development
Meaningful work helping families understand and access financial protection
Bring your motivation, communication skills, and willingness to learn—we’ll help you build the knowledge and confidence to move forward.