What are the responsibilities and job description for the Customer Service Rep - Work From Home position at Spade Recruiting?
About the Opportunity
We are a leading provider of supplemental benefits, serving a large network of unions and associations across North America. For over 60 years, we have focused on supporting working families by offering access to both supplemental and permanent benefit programs.
Our team works with members who have requested information, providing guidance and support through a structured and professional process.
Key Responsibilities
Handle inbound and outbound calls with members
Schedule and confirm virtual appointments
Conduct presentations for members requesting information
Assist with completing applications and required documentation
Perform basic data entry and maintain accurate records
Follow quality control processes to ensure accuracy
Participate in ongoing training and leadership development
Qualifications
Strong verbal communication skills
Excellent customer service and interpersonal abilities
Positive attitude with a professional approach
Ability to interact effectively with individuals and teams
Strong relationship-building skills
Customer service or sales experience is an asset
Ability to work well within a team environment
Legally authorized to work in the United States or Canada
What We Offer
Comprehensive benefits package
100% remote work environment
Flexible scheduling options
Weekly pay with performance-based bonuses
Incentive programs, including company-sponsored travel opportunities
Ongoing training and advancement opportunities