What are the responsibilities and job description for the Customer Service Rep - Remote position at Spade Recruiting?
Join a Legacy of Service & Opportunity
We are a leading provider of supplemental benefits proudly operating under a 100% union label—something no other company in our industry can claim. With partnerships across more than 40,000 unions and associations worldwide, we’ve been committed for over six decades to protecting working families with both supplemental and permanent insurance solutions.
What You’ll Do:
Make and receive calls to assist members who have requested benefit information
Book and manage appointments for virtual consultations
Deliver tailored benefits presentations to members via video conferencing
Use basic computer applications to complete administrative tasks and client paperwork
Ensure quality control by reviewing completed applications and documentation
Engage in professional development and leadership training sessions
What We’re Looking For:
Strong communication and interpersonal skills
A customer-focused mindset with a friendly, enthusiastic approach
Ability to work well independently and as part of a team
Previous experience in customer service or sales is an asset
Comfortable using basic digital tools (email, Zoom, CRM platforms, etc.)
Must be legally eligible to work in the United States or Canada
What We Offer:
Comprehensive benefits package
Fully remote position with flexible scheduling
Weekly pay with performance bonuses
Opportunities for rapid advancement and leadership development
Annual company-sponsored trips to destinations like Cancun, Las Vegas, or the Bahamas for top performers
