Mitigation Crew Chief

About The Company

SERVPRO Global DRT is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."

Job Description

The Mitigation Crew Chief leads a mitigation crew in water, fire, and mold remediation projects, ensuring work is performed safely, efficiently, and to industry standards while delivering excellent customer service.

Primary Responsibilities

• Lead and direct the mitigation crew on water, fire, smoke, and mold remediation projects.
• Perform and supervise water extraction, structural drying, demolition, and remediation production work.
• Set up and monitor drying equipment and accurately document moisture readings and daily progress.
• Manage and complete jobs according to SERVPRO processes per work order, monitoring assigned jobs from start to finish.
• Respond to service calls, set up and establish efficient job flow, and coordinate the requirements for each job.
• Communicate clear expectations to production technicians and supervise their activities and quality of work.
• Explain processes and answer customer questions, establishing relationships with commercial, insurance, and residential customers.
• Monitor, communicate, and respond to customer needs and concerns to ensure customer satisfaction.
• Maintain continuous communication with internal parties, including the Job File Coordinator and management.
• Identify safety hazards, communicate them, and establish control measures to ensure the safety of occupants and workers.
• Follow and enforce all safety procedures on the job site.
• Resolve problems quickly as they arise.
• Manage job file documentation to ensure complete and accurate project details, including photos and required readings.
• Manage and control the costs of production projects.
• Manage assets by protecting and properly using equipment and materials.
• Clean and maintain vehicles, equipment, warehouse, and office areas.
  
  

Position Requirements

• High school diploma/GED required.
• 1-3 years of water/fire mitigation experience.
• IICRC WRT or similar certification preferred.
• Knowledge of drying equipment and moisture documentation.
• Valid driver's license and strong customer service skills.
• Must be able to work in person and travel to job sites as needed. Available for weekend and after-hours on-call rotation.
• Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.
  
  

PHYSICAL DEMANDS

• Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
• Repetitive pushing, pulling, lifting, and carrying of objects throughout the day.
• Walking and standing for long periods, as well as driving, sitting, and climbing.
• Ability to climb ladders and work at ceiling heights.
• Ability to work in tight spaces (e.g., crawl spaces under buildings and attics).
• Exposure to chemicals, fumes, airborne particles, and loud noise.
• Occasional exposure to extreme conditions such as heat, cold, and noxious odors.
• Required to occasionally wear a respirator and other personal protective equipment (PPE).
• Physical stamina and manual dexterity to perform demanding tasks throughout the day.