What are the responsibilities and job description for the Customer Support Analyst - Email Migration position at Sovereign Technologies?
Job Overview:
We are seeking a customer-focused Customer Support Analyst to provide direct end-user support during email migration. This role supports users with configuration, troubleshooting, and migration readiness activities.
Responsibilities:
- Provide end-user post migration support.
- Assist users with Outlook email configuration on desktop and mobile devices.
- Support and coordinate DNS updates related to the email migration.
- Escalate complex issues to engineering or infrastructure teams.
- Document issues, resolutions, and support metrics.
Qualifications:
- 2 years of experience with Microsoft Windows OS administration, configuration, and installation to include Windows 7, 8, and 10 in an enterprise environment.
- Working knowledge of Microsoft Office suite.
- Working knowledge of computer hardware and printers in an enterprise environment.
- Highly self-motivated and directed
- Analytical and troubleshooting skills.
- Superior listening skills.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present technical ideas in user-friendly language.
- Experience in IT customer support or service desk roles.
- Familiarity with Outlook, email systems, and basic DNS concepts.
- Strong communication skills and customer service mind-set.
Preferred skills:
- Bachelor’s degree with emphasis in computer science, math, or engineering
- Active Directory administration
- Microsoft Lync experience
- A Certification
- Network Certification
- ITIL v3 Foundation
- HDI Certification