Customer Support Analyst - Email Migration

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Job Overview:

We are seeking a customer-focused Customer Support Analyst to provide direct end-user support during email migration. This role supports users with configuration, troubleshooting, and migration readiness activities.

Responsibilities:

• Provide end-user post migration support.
• Assist users with Outlook email configuration on desktop and mobile devices.
• Support and coordinate DNS updates related to the email migration.
• Escalate complex issues to engineering or infrastructure teams.
• Document issues, resolutions, and support metrics.
  
  

Qualifications:

• 2 years of experience with Microsoft Windows OS administration, configuration, and installation to include Windows 7, 8, and 10 in an enterprise environment.
• Working knowledge of Microsoft Office suite.
• Working knowledge of computer hardware and printers in an enterprise environment.
• Highly self-motivated and directed
• Analytical and troubleshooting skills.
• Superior listening skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present technical ideas in user-friendly language.
• Experience in IT customer support or service desk roles.
• Familiarity with Outlook, email systems, and basic DNS concepts.
• Strong communication skills and customer service mind-set.
  
  

Preferred skills:

• Bachelor’s degree with emphasis in computer science, math, or engineering
• Active Directory administration
• Microsoft Lync experience
• A Certification
• Network Certification
• ITIL v3 Foundation
• HDI Certification