What are the responsibilities and job description for the Customer Support Analyst position at Sovereign Technologies?
Title : Customer Support Analyst
Location : Lafayette, LA. Locals only
Duration : 12 Months
Rate : $20/hr on c2c
Visa Status : Any work Status
Relevant Experience: 5 Years
Job Overview:
We are seeking a customer-focused Customer Support Analyst to provide direct end-user support during email migration. This role supports users with configuration, troubleshooting, and migration readiness activities.We currently have a career opportunity for a Customer Support Analyst- Email Migration to join our team located in Lafayette, LA.
Responsibilities
- Provide end-user post migration support.
- Assist users with Outlook email configuration on desktop and mobile devices.
- Support and coordinate DNS updates related to the email migration.
- Escalate complex issues to engineering or infrastructure teams.
- Document issues, resolutions, and support metrics.
Qualifications
- 2 years of experience with Microsoft Windows OS administration, configuration, and installation to include Windows 7, 8, and 10 in an enterprise environment.
- Working knowledge of Microsoft Office suite.
- Working knowledge of computer hardware and printers in an enterprise environment.
- Highly self-motivated and directed
- Analytical and troubleshooting skills.
- Superior listening skills.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present technical ideas in user-friendly language.
- Experience in IT customer support or service desk roles.
- Familiarity with Outlook, email systems, and basic DNS concepts.
- Strong communication skills and customer service mindset.
Preferred skills:
- Bachelor s degree with emphasis in computer science, math, or engineering
- Active Directory administration
- Microsoft Lync experience
- A Certification
- Network Certification
- ITIL v3 Foundation
- HDI Certification
Regards,
Shanthi Pedhiredla
SOVEREIGN TECHNOLOGIES LLC
Certified Minority Owned Business ( MBE)
Salary : $20 - $25