GENERAL CLERK 2 - GENERAL CLERK 3 - Administrative Support

Who We Are

Employee Benefits Office - From enrollment to retirement and everything in between. The Employee Benefits Office manages health, welfare and retirement plans and programs for the Institute. The Employee Benefits Office provides assistance to SwRI staff & retirees with information, enrollment, service support, changes, and additional activities.

Role

Objectives of this Role:

• Serve as a key member of the Employee Benefits Office to address questions and provide service support to staff members and dependents around all aspects of employee benefit programs.
• Ensure timely and effective administration and follow-through around documentation, processing, and other aspects relating to benefits eligibility and enrollment requirements and procedures.
• Work as part of a team to provide supplemental support and backup for other Employee Benefits Office staff members.
• Willingness and ability to learn new and emerging topics and responsibilities related to health, insurance, and retirement benefits.
  
  

Daily and Monthly Responsibilities:

• Administer and process all benefit eligibility and enrollment activities for new and separated employees, update benefits for family status changes, and manage and update employee files.
• Communicate benefit changes to other departments and process weekly exception reports.
• Prepare employee files and update tracking spreadsheet for health and insurance benefits provided to new employees.
• Willingness to present orientation to new employees at a future date.
• Approve/Deny Healthcare Flexible Spending Account claims based on program requirements and complete data entry for FSA claims that are manually submitted prior to processing.
• Process open enrollment forms and file completed forms related to employees' annual benefit updates.
• Answer/respond to phone and emailed questions and assist employees and retirees who visit for walk-in assistance related to benefit programs.
  
  

Requirements:

• Requires a high school diploma or equivalent.
• 2-5 years: General office administration experience
• 1-2 years: Microsoft Office Products (Word, Excel, PowerPoint)
• Customer service/interaction experience via phone, in-person and virtual preferred but not required.
• Knowledge of benefits related experience (medical, dental, ancillary products) preferred but not required.
• A valid/clear driver's license is required.
  
  

Special Requirements: Job Locations: San Antonio, Texas

For benefits information at our San Antonio location, click here .

For benefits information at all other locations, click here .