Resident Services Coordinator

JOB SUMMARY

Reporting to the Health Services Director, the Resident Services Coordinator provides assistance to residents who may be in need of support or services to allow them to remain safely in their independent apartment as long as possible with dignity and the highest quality of life.  Responsible for evaluating the psychosocial and functional needs of residents and provides direct services as needed.  The Resident Services Coordinator respectfully interacts with all residents, family members, visitors, vendors, and staff.  This is a safety sensitive position.

ESSENTIAL FUNCTIONS

It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Assists with pre-residency assessments of potential residents.
• Ensures confidentiality of all resident information and documentation.
• Maintains essential records on all residents served and documents activity as appropriate.
• Works with Wellness Nurse to identify residents in need of service, either by direct referral or by the regular review of incident reports to monitor and assess residents who may be at risk and make appropriate referrals to services if necessary.
• Assesses, intervenes, and works to resolve issues regarding residents’ care and safety
• Approves and coordinates free meal delivery to residents too ill to come to the IL Dining Room.
• Provides psycho/social support to residents and their families and assist with transition process.  Make condolence call or visit to spouse/family after death of an I.L. resident.
• Collaborates with Transitions of Care team to make the recommendation for a higher level of care and refer to Wellness Nurse to initiate transition process.  Assists with the facilitation of transfer by means of coordinating with staff and communicating with families.  Provides information and support to the resident and family to ensure a smooth transition and timely clearing of IL apartment.
• Conducts follow up assessments within two (2) weeks after move-in to determine level of adjustment to new home and community surroundings.
• Educates and encourages the importance and assist with facilitation of Advance Directives, i.e., Living Will, Health Care Surrogate, Durable Power of Attorney documents and facilitates completion of such documents.  Other documents/information to update: HIPAA release form, and update emergency contact information.  Data entry and update into electronic records.
• Participates in the new resident Meet and Greet meetings to educate new residents onboarding the function, protocol and resources provided by the Resident Services Department.
• Monitors security and incident reports with Wellness Nurse and provide follow-up as needed.  Responds to weekend/after hour deaths/emergencies when necessary.
• Manages and monitors Outside Service Providers to ensure registration and compliance with Outside Service Provider’s policies and procedures.
• Obtains and maintains referral network within the community for available services, make appropriate referrals, and consult with other professional services as needed.
• Attends and participates in supervisory meetings, weekly Transitions of Care meetings, and other committees and meetings as needed. 
• Collaborates effectively with internal departments and all levels of personnel on a wide variety of resident issues and provides education to staff.
• Continues to enhance professional skills through continuing education, community services, leadership training, and other professional activities.  Share knowledge gained from training and educational services.
• Review resident policies with residents for educational purposes as well as non-compliance as required.
• Conducts annual Rules of the Road for EMV’s with Security Department.  Ensure EMV registration for all residents.
• Conducts annual Rules of the Road for EMV’s with Security Department. Ensure EMV registration for residents. Facilitates and educates the importance of Advance Directives and facilitates completion and maintains essential records and ensures they stay up to date.
• Regular and reliable attendance is an essential function of this job.

ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS

The essential mental and physical functions listed below are required in order for an employee to be able to perform the essential functions of this position.

• Thinking critically; defined as reading, understanding, and taking appropriate action on detailed and complex information
• Walking long distances daily
• Lifting and carrying up to 30 lbs.
• Pushing a wheelchair with a resident weighing up to 200 lbs.
• Repetitive actions/motion of one or both hands
• Hearing ordinary conversation and office sounds
• Verbal communication in person and on the phone
• Written communication by hand and on PC

WORKING CONDITIONS

Work is conducted primarily in health care facility. There is possible exposure to communicable diseases and blood and body fluids that may contain HIV and/or HBV. This position frequently requires working within strict deadlines, under stressful conditions and with a variety of personalities, who may at times be emotional.

MISSION STATEMENT

Village On The Isle is a not-for-profit continuing-care retirement community affiliated with the Evangelical Lutheran Church in America.  We are committed to sharing God’s love by promoting individual growth and dignity, enhancing the quality of life, and meeting the human and spiritual needs of our residents, staff, and community.  It is not a requirement to be Lutheran to work at Village On The Isle.

MINIMUM QUALIFICATIONS

• Bachelor’s degree from an accredited college or university required, master’s preferred
• 5 years of related experience and/or training in geriatrics in long term care, home health or other health care setting or community-based geriatric case management required
• Licensed social worker or LPN, preferred
• Computer literacy which includes, but is not limited to, Microsoft Office Suite

Salary : $58,240 - $71,760