What are the responsibilities and job description for the Security & Hospitality Manager position at SOUTHWEST FLORIDA RETIREMENT?
JOB SUMMARY
Reporting to the Ancillary Services Director, the Security & Hospitality Manager has the responsibility to manage and oversee the operations of resident transportation, security and concierge services in accordance with Village On The Isles values, policies, procedures and current regulations. Departmentally serving as the first point of contact and initial ambassador to Village on the Isle, playing a vital role in creating a positive first impression. The Security & Hospitality Manager respectfully interacts with all residents, family members, visitors, colleagues and staff. Ensures that the safety, security and operations of resident transportation services are maintained at all times. This is a safety sensitive position.
ESSENTIAL FUNCTIONS
It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Supervises, manages and develops all members of the Security, Concierge and Transportation teams.
- Plan and coordinate the operations of the Transportation and Security departments in an effort to promote a progressive customer service culture.
- Establishes work procedures for staff and works with appropriate staff to plan all work schedules to ensure adequate service to all areas on campus.
- Meets with other members of the Leadership and Executive teams to coordinate activities involving Transportation and Security staff.
- Prepares and adjusts schedules to ensure adequate transportation, security and concierge coverage.
- Standardizes the method in which work assignments will be accomplished.
- Conducts staff meetings and in-service trainings for all staff.
- Conducts at a minimum, quarterly, Customer Service Training.
- Completes annual employee performance evaluations.
- Conducts regular patrols and inspections of all buildings, grounds and transportation vehicles.
- Observes, reports and documents all suspicious activities in Incident Reports.
- Compiles and submits daily report of activities to the Ancillary Services Director.
- Notifies Facilities of any maintenance safety hazards.
- Supports law enforcement and emergency personnel on campus.
- Conducts hand and visual checks of doors, windows and other areas that should be locked and secured.
- Works safely and complies with all Village On The Isle safety protocol and standards.
- Attends and participates in in-service trainings and serves on various in-house committees.
- Regular and reliable attendance is an essential function of this job.
- Coordinates and assigns employee and resident parking.
- Coordinates and maintains all radio/telephone/communications systems.
- Ensures departments are within budget.
ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS
The essential mental and physical functions listed below are required in order for an employee to be able to perform the essential functions of this position.
- Thinking critically; defined as reading, understanding and taking appropriate action on detailed and complex information
- Walking for long periods of time on a daily basis
- Lifting or carrying up to 20 lbs.
- Repetitive actions/motion of one or both hands
- Hearing ordinary conversation and office sounds
- Verbal communication in person and on the phone
- Written communication by hand and on PC
ADAAA COMPLIANCE
Village On The Isle is an Equal Opportunity Employer. In compliance with the ADAAA, Village On The Isle will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
WORKING CONDITIONS
Work is conducted primarily in health care facility. There is possible exposure to communicable diseases and blood and body fluids that may contain HIV and/or HBV. This position frequently requires working within strict deadlines, under stressful conditions and with a variety of personalities, who may at times be emotional.
MISSION STATEMENT
Village On The Isle is a not-for-profit continuing-care retirement community affiliated with the Evangelical Lutheran Church in America. We are committed to sharing Gods love by promoting individual growth and dignity, enhancing the quality of life and meeting the human and spiritual needs of our residents, staff and community. It is not a requirement to be Lutheran to work at Village On The Isle.
Qualifications:
MINIMUM QUALIFICATIONS
- Proof of COVID-19 vaccine is required as a condition of employment while the CMS regulation is in effect.
- Bachelors degree (B.A./B.S.) or equivalent from a four-year college or certification as a security officer; or two years related experience and/or training; or equivalent combination of education and experience.
- Five or more years of management experience
- Background in law enforcement or military, preferred
- Valid drivers license and be insurable by the designated carrier. Maintain minimum eligibility requirements on driving record.
- Strong customer service skills
- Computer literacy which includes, but is not limited to, Microsoft Office Suite
Salary : $58,000 - $66,500