What are the responsibilities and job description for the Help Desk Support position at SouthLaw P C?
Job Purpose
The Help Desk Technician is responsible for maintaining end user computer systems and peripherals and providing first level technology support and problem resolution to internal users. The position works closely with other members of the Information Technology team to maintain and implement existing and new technologies.
Benefits
- 401k with Matching Up To 3%, Over a 3 Year Vesting Period
- Medical
- Dental - 100% Base Rate Paid by the Firm
- Vision - 100% Base Rate Paid by the Firm
- Life Insurance
- Long and Short Term Disability
- PTO
Duties and Responsibilities
- Provide first-level contact and problem resolution for internal users with hardware, software, and business application problems
- Support users via in-person, phone, email, and ticketing system interactions
- Deploy and maintain end user computer hardware, operating system, and applications
- Maintain and update documentation of relevant procedures and baseline configurations
- Participate in cybersecurity efforts including user training and endpoint security management
- Manage Active Directory user and computer objects
- Maintain hardware and software asset inventories
- Perform patch management and vulnerability remediation tasks
- Other duties as assigned
Required Qualifications / Experience
- Degree in an IT related field or equivalent training and experience
- 2 years of experience in IT Support or a Help Desk position is preferred
- Expertise in current Microsoft operating systems and Office applications
- Experience with Microsoft Active Directory domain concepts
- Strong knowledge of personal computer hardware configuration and troubleshooting
- Basic knowledge of networking concepts and technology (e.g. DNS, TCP/IP, file and print services)
- Strong troubleshooting and problem resolution skills
- Excellent verbal and written communication skills
- Eligible to work in the United States
Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Requirements
The ability to work in an office environment, seated for long periods of time, in front of a computer, while typing documents, responding to emails, managing calendars and answering phones. Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds.
Special Position Requirements
- Expected to train staff.
- May need to respond during non-business hours.
- Travel may be required to other business locations as needed.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at times with or without notice.
SouthLaw, P.C. is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, veteran status, or any other characteristic protected by law.