Help Desk Support

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We are seeking a Help Desk Support Technician to join a growing service desk team. This role serves as the first point of contact for end users and is responsible for providing timely technical support, achieving first‑call resolution when possible, and escalating issues appropriately when needed. Ideal candidates will have a strong customer service mindset, solid troubleshooting fundamentals, and a desire to grow their technical skill set.

Key Responsibilities

• Serve as the first level of technical support by responding to incoming phone calls and emails submitted to the help desk system
• Open, update, and close support tickets accurately using help desk software
• Diagnose, troubleshoot, and document issues related to password resets, hardware, software, Microsoft Office 365, and Active Directory
• Escalate unresolved issues to higher‑level support teams in a timely manner to ensure proper resolution
• Research and resolve basic technical issues, escalating items that cannot be resolved within established timeframes
• Create, modify, and deactivate user accounts while maintaining accurate system documentation
• Guide end users through step‑by‑step troubleshooting to restore services
• Re‑image desktops and laptops using standard imaging tools when required
• Thoroughly document issues, troubleshooting steps, testing, and resolutions within tickets
• Continuously build knowledge of supported hardware, software, and networking technologies
• Participate in IT projects and initiatives as assigned
• Track and record time spent on work orders and projects accurately
• Follow established safety guidelines, procedures, and quality standards
  
  

Required Skills

• Help Desk / Service Desk support experience
• Technical troubleshooting and problem‑solving skills
• Strong customer service and communication skills
• Ability to document work clearly and professionally
• Team‑oriented mindset with a willingness to learn new technologies
  
  

Preferred Qualifications

• Up to 1 year of help desk or technical support experience
• Associate’s degree in Information Systems, Information Technology, or a related field (preferred, not required)
• Experience supporting Microsoft operating systems, Office 365, and desktop/laptop hardware
• Familiarity with Active Directory and basic user account management
  
  

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Lenexa, KS.

Pay and Benefits

The pay range for this position is $17.32 - $18.95/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in Lenexa,KS.

Application Deadline

This position is anticipated to close on Mar 27, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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