What are the responsibilities and job description for the Help Desk Support Technician position at Examinetics Inc?
Examinetics is hiring a Help Desk Support Technician to join growing team! This role will be a full time role on-site at our Overland Park, KS office. The Help Desk Support Technician offers technical assistance to internal employees who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Work hours will be from 5:00 am to 2:00 pm or 11:00 am to 7:00 pm.
Why you will love working at Examinetics
- Competitive Hourly Rate
- Medical, Vision, Dental Insurance
- 401K Employer Matching
- Accrue up to 3 weeks of Paid Time Off (PTO)
- Annual Company Bonus
Primary Responsibilities:
- Answer field-related support requests from field technicians by email/ticketing system and phone.
- Thoroughly document issues, actions taken, and the resolution using a web-based ticketing system.
- Identify issues through basic troubleshooting to enable proper routing of help requests beyond IT’s scope of responsibility to the appropriate support function
- Facilitate recall and replacement of damaged/defective field equipment with the Equipment Supply Facility
- Coordinate and facilitate Field laptop life cycle. Retrieve, backup, wipe, provision, QA, and deploy Field laptops.
- Provide expert support for Examinetics equipment such as Salux Audio Equipment, Salux iPads, TSI Portacounts, EasyOne Spirometers.
- Troubleshoot and resolve issues encountered on remote laptops as well as connected devices (e.g. printers, routers/APs , PortaCounts, propretary hardware, iPads etc.)
Job Requirements:
Education/Experience
- High school diploma or equivalent.
- 1 years of work experience in a related position preferred.
- Experience supporting Microsoft Windows operating systems. (10-11)
- Experience supporting computer hardware such as laptops, serial and USB devices.
- Basic knowledge of computer networking, IP addressing and internet connectivity.
- Experience with diagnostic, build, or repair of computer systems at a component level preferred.
- Familiarity with browser-based applications (IIS), serial devices, Bluetooth devices, wireless network troubleshooting and tablet devices preferred.
- CompTIA ITF , A , Sec , or Net , AZ900, Google IT support certifications preferred.
Skills & Abilities
- Willing and able to work outside of normal business hours.
- Willing and able to work on call rotations as required.
- Excellent written and oral communication skills.
About Examinetics
Examinetics is the leading Workforce Health provider, serving clients nationwide. For over 25 years we have been helping businesses of all sizes and from every industry to protect and empower their employees with health compliance solutions. From hearing conservation to respiratory and overall health, our comprehensive suite of services delivers strategic value to clients and their employees. Examinetics proudly serves the workforce health needs of the nation’s best companies, assisting them in their mission-critical priorities. Examinetics is headquartered in Overland Park, KS, with almost 300 associates serving over 3,000 clients in over 16,000 locations annually.
Non-Discrimination:
Examinetics is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.