Front Desk Coordinator (11070)

PartnerCare, an affiliate of Jaffe Sports Medicine, is seeking a talented and compassionate Front Desk Coordinator to join our exceptional team. We offer competitive wages, benefits that protect you and your family, and a 401(k) plan with a match to help you prepare for your future. We are also dedicated to building the work environment where our people grow and thrive. We want you to be a fan of where you work!

Our practice focuses on taking care of the patient with a comprehensive plan, delivering high customer service, keeping patients safe and well-informed and reducing patients' pain as much as possible. 

We are committed to the betterment of our communities by providing comprehensive pain management care led by interventional pain specialists so that our patients can live their best functional lives. Our team of physicians, nurses, anesthesiologists, and staff are dedicated to ensuring that patients can improve their quality of life with pain relief that involves the use of cutting-edge technology.

We believe we will be successful in our mission by living by a set of values we hold in high regard that drive what we do every day. The values we believe in and that you can count on are:

• Compassion. We genuinely care for the well-being of our patients and each other and are committed to supporting each other with kindness and compassion. 
• Accountability. We are dedicated to providing the highest standards of care and being accessible to our patients and each other with integrity and professionalism.
• Respect.  We treat every individual with dignity and foster an environment of diversity, collaboration, and respect ensuring that everyone feels valued and heard.
• Excellence. We strive for excellence in delivering the best outcomes for our patients and creating a fulfilling work environment that provides opportunities for growth and career advancement. 

Together, we will be the most trusted source for pain management care. Our organization will grow rapidly, and we will maintain a culture of high performance.

Success will be the result of the team.

Our Front Office Coordinator is on the front line and the face of our practices. They are our ambassadors and are pivotal in initiating the best possible patient experience. They are responsible for overall front desk activities including management of the reception area and meeting areas, customer service, phones, mail, and office supplies. This position trains, supervises, and schedules administrative volunteers, coordinates front office coverage, and assists on projects and any additional administrative support necessary for the practice.

Tasks and Responsibilities:

• Provides exceptional customer service in person and on the phone to patients, families, staff, vendors, and the community.
• Greeting patients.
• Collecting patient information.
• Verifying patient insurance.
• Maintaining patient accounts and records.
• Responsible for scheduling new patient appointments and follow up appointments.
• Oversees the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image.
• Upholding PartnerCare’s core values of Compassion, Excellence, Integrity, Teamwork, Accountability and Growth Mindset.

The right person for this role will delight in providing a great experience to the patient, will have a curious mind that always looks for a way to improve, and be compassionate for patients experiencing chronic and/or acute pain. To be successful in this role, the person will be a great team member, working together with others, kind and friendly, open to feedback for growth, and a role model of our values.

Educational & Licensing Requirements:

• Associates Degree in Physical Therapy from an accredited university or technical institution.
• Current active and unrestricted (without sanctions) State License.
• Basic Life Support/Advanced Cardiac Life Support certification.
• Experienced preferred, but new graduates are welcome to apply!

We prefer at least two years of experience but are willing to train newer teammates with the right focus on patient care, service, and teamwork.

If this sounds like you, wed love the opportunity to talk with you further about joining the team!

About the Practice:

Jaffe Sports Medicine (JSM), founded in 1995, is a medical practice with board-certified physicians in Interventional Pain Management, Physical Medicine and Rehabilitation, and Orthopedic Surgery, and a team of licensed Physical Therapists. Our practice blends rehabilitation medicine, pain specialists, and therapeutic services all under one roof. Conveniently located clinics in Downtown Naples, North Naples, and Cape Coral, JSM delivers expedited care, allowing quick evaluations and recovery strategies, without long wait times.

Jaffe Sports Medicine is an affiliate of PartnerCare, a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. Across over 30 locations in Florida, Georgia, North Carolina, Mississippi, and Tennessee, PartnerCare provides comprehensive care to its patients, offering minimally invasive alternatives to surgery that address the root causes of patients’ pain and help them live their best lives possible.

 PartnerCare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions solely on business needs, job requirements, and qualifications. We do not tolerate discrimination or bias based on race, color, creed, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Please note: We kindly request that third-party recruiters or agencies do not contact us regarding this position. PartnerCare is not seeking external assistance and will not respond to unsolicited outreach or candidate submissions.