Front Desk Coordinator (11042)

PartnerCare, an affiliate of Axis Spine and Pain, is seeking a talented and compassionate Front Desk Coordinator to join our exceptional team. We offer competitive wages, benefits that protect you and your family, and a 401(k) plan with a match to help you prepare for your future. We are also dedicated to building the work environment where our people grow and thrive. We want you to be a fan of where you work!

Our practice focuses on taking care of the patient with a comprehensive plan, delivering high customer service, keeping patients safe and well-informed and reducing patients' pain as much as possible. 

We are committed to the betterment of our communities by providing comprehensive pain management care led by interventional pain specialists so that our patients can live their best functional lives. Our team of physicians, nurses, anesthesiologists, and staff are dedicated to ensuring that patients can improve their quality of life with pain relief that involves the use of cutting-edge technology.

We believe we will be successful in our mission by living by a set of values we hold in high regard that drive what we do every day. The values we believe in and that you can count on are:

• Compassion. We genuinely care for the well-being of our patients and each other and are committed to supporting each other with kindness and compassion. 
• Accountability. We are dedicated to providing the highest standards of care and being accessible to our patients and each other with integrity and professionalism.
• Respect.  We treat every individual with dignity and foster an environment of diversity, collaboration, and respect ensuring that everyone feels valued and heard.
• Excellence. We strive for excellence in delivering the best outcomes for our patients and creating a fulfilling work environment that provides opportunities for growth and career advancement. 

Together, we will be the most trusted source for pain management care. Our organization will grow rapidly, and we will maintain a culture of high performance.

Success will be the result of the team.

The Front Desk Coordinator is on the front line and serves as the face of the practice. As a PartnerCare ambassador, this role is pivotal in initiating the best possible patient experience. The Front Desk Coordinator is responsible for overall front desk activities including management of the reception area, customer service, phones, scheduling, insurance verification, and administrative support necessary for the smooth operation of the practice. 

ESSENTIAL DUTIES & RESPONSIBILITIES 

Patient Experience & Reception 

• Greet patients and visitors in a warm, professional, and welcoming manner. 

• Provide exceptional customer service in person and by phone to patients, families, staff, vendors, and the community. 

• Manage the reception area to ensure a clean, organized, and professional environment at all times. 

• Handle patient inquiries and concerns promptly and professionally, escalating as appropriate. 

Scheduling & Registration 

• Schedule new patient appointments and follow-up visits accurately and efficiently. 

• Collect and verify patient demographic and insurance information at each visit. 

• Maintain accurate and up-to-date patient accounts and records in the EMR system. 

• Confirm upcoming appointments and manage cancellations and reschedules. 

Insurance & Administrative Support 

• Verify patient insurance eligibility and benefits prior to appointments. 

• Collect co-pays, co-insurance, and outstanding balances at the time of service. 

• Manage incoming and outgoing mail, faxes, and correspondence. 

• Maintain office supply inventory and notify management when restocking is needed. 

Team Collaboration 

• Communicate effectively and professionally with clinical staff, physicians, and administrative team members. 

• Cross-train to support basic medical assistant responsibilities as needed to ensure continuity of clinic operations. 

• Uphold PartnerCare's core values of Compassion, Accountability, Respect, and Excellence in all interactions. 

The right person for this role will delight in providing a great experience to the patient, will have a curious mind that always looks for a way to improve, and be compassionate for patients experiencing chronic and/or acute pain. To be successful in this role, the person will be a great team member, working together with others, kind and friendly, open to feedback for growth, and a role model of our values.

Education & Experience 

• High school diploma or equivalent required. 

• Previous experience in a medical office or customer service setting preferred. 

• Experience with electronic medical records (EMR) systems preferred; eClinicalWorks experience a plus. 

• Medical assisting experience or training preferred.

We prefer at least two years of experience but are willing to train newer teammates with the right focus on patient care, service, and teamwork.

If this sounds like you, wed love the opportunity to talk with you further about joining the team!

About the Practice: 

Axis Spine & Pain, founded in 2006, has grown into a leading interventional pain management practice in Middle Georgia. Axis delivers exceptional patient care and offers minimally invasive treatment options for our patients in Macon, Warner Robins, and Dublin, Georgia. Our team of Board-Certified physicians take a multidisciplinary approach to treating chronic pain so patients can choose from nonsurgical treatment options that offer safe and effective relief rather than having to rely on medications or having to resort to surgery. 

   Axis Spine & Pain is an affiliate of PartnerCare, a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. Across over 30 locations in Florida, Georgia, North Carolina, Mississippi, and Tennessee, PartnerCare provides comprehensive care to its patients, offering minimally invasive alternatives to surgery that address the root causes of patients’ pain and help them live their best lives possible. 

PartnerCare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions solely on business needs, job requirements, and qualifications. We do not tolerate discrimination or bias based on race, color, creed, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Please note: We kindly request that third-party recruiters or agencies do not contact us regarding this position. PartnerCare is not seeking external assistance and will not respond to unsolicited outreach or candidate submissions.