What are the responsibilities and job description for the Operations Coordinator position at Southern Outdoor Restoration?
Are you our first Operations Coordinator in our Unison Division? The Ops Coordinator will support the day-to-day execution of a growing service operation. This role is responsible for keeping operational systems accurate, jobs properly closed out, data aligned with field activity, and reports ready for leadership.
First: a note about applying: We are interested in the human behind the application. A real person reviews every submission. We are not looking for computer-generated perfection. We want to understand who you are, how you think, and what experience you bring to the team. Help us learn a bit about you through your application responses, resume, or communication.
This position is a great fit for someone who has previously supported operations in a service-based business, especially if they have had success in being the bridge between the field-based team and the office-based team. You should be comfortable wearing a few hats: working in operational systems, ensuring equipment is in the right place at the right time, preparing reports, and related tasks that keep our field crews focused on excellent service. You will work closely with our Operations, Technology, and Customer Experience teams to keep work moving efficiently and correctly.
Unison is a division of Southern Outdoor Restoration. SOR has operated successfully for nearly 14 years, and Unison is enjoying a successful first season with a focus on disciplined operations, clean systems, and scalable processes.
Key Responsibilities: Support the success of our operations team
- Supporting the field technicians by running equipment out to job sites as needed
- Acting as the "go-to" for issues that pop up throughout the day
- Confirm jobs are properly completed and ready for invoicing
- Update future jobs and services based on actual time spent, including drive time and on-site work
- Assist with monthly audits related to job items and needs
- Produce required operational reports
- Support technician scorecards and operational performance tracking
- Coordinate equipment rentals, one-off needs, and out-of-town job logistics
- Maintain accurate records and documentation across operational platforms
- Proactively identify discrepancies, inefficiencies, or missing information and communicate them clearly
- Collaborate with Operations, Customer Experience, and Technology teams to improve accuracy and efficiency
Required Experience
- Prior experience or proven transferrable skills supporting operations in a service-based or field-services company
- Proficiency with Excel and Google Sheets
- High attention to detail with the ability to manage multiple priorities independently
- Clear, professional communication skills
- Reliable, responsive, and accountable for follow-through
- Demonstrated ability to work accurately in operational systems and data-heavy environments
- Willingness to learn new systems and processes
- Authorized to drive company vehicles as needed
Preferred Experience
- Experience on both the "office/warehouse" side and the field side - you understand what each team needs
- Residential, HOA, or property management service exposure
- Experience with scheduling, invoicing support, or job closeout processes
- Experience working with operational or field-service software platforms
- Background in internal or external customer-facing roles where accuracy mattered
- Exposure to job costing, reporting, or audit preparation
What We Offer
- Salary: $50,000 – $52,000, based on experience
- Health, dental, and vision benefits
- 401(k) with company match
- PTO and paid holidays
- A collaborative, execution-focused culture
- Growth opportunities within a scaling division
Southern Outdoor Restoration is an equal opportunity employer and complies with all applicable federal, state, and local laws and regulations. Applicants must be legally authorized to work in the United States without restriction. SOR utilizes E-Verify. Recruiters and third-party agencies, please do not contact us regarding this posting.
Location: Raleigh, NC / 100% in-person, 40 hours/ wk (Mon-Fri 7:30 AM start)
On-site portion: 1240 Kirkland Rd., Raleigh, NC home base location (plus 3219 Northside Drive, Raleigh, NC and job sites as needed)
Department: Customer Experience, Unison Division
Type: Full-Time, W-2
SOR is an equal opportunity employer and adheres to all applicable federal, state, and local laws and regulations. Applicants must be legally authorized to work in the United States without restriction. SOR utilizes e-Verify.
Salary : $50,000 - $52,000