What are the responsibilities and job description for the Operations Manager position at Southern Outdoor Restoration?
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Operations Manager – Raleigh, NC
(Full-time, M–F 7:15AM-3:30PM most days, 100% in-person)
About us:
A high-performing exterior property service company that’s grown fast through strong hiring, rigorous execution, and high client retention. Our reputation is built on consistency, professionalism, and smart use of tech in an industry that’s usually behind the curve. We provide property services like pressure washing, gutter cleaning, window cleaning, and more for HOAs, apartment communities, office buildings, and retail centers.
About our ideal candidate:
A detail-oriented manager who thrives on excellent customer outcomes, accountability, and operational excellence. You have field leadership experience and aren’t afraid of documentation, difficult conversations, or enforcing standards. You believe performance and professionalism go hand in hand—and you hold both your team and yourself to high expectations. You want a chance to make your mark by leading a team that delivers real value every day.
About the Role:
This role leads technician teams in the Raleigh market. You'll own execution of services, technician development, and administrative compliance. You’ll be responsible for building a high-accountability, high-performance culture and ensuring jobs are done safely, efficiently, and to spec.
You will work closely with branch leadership, our internal support teams, and your direct reports to deliver consistent, high-quality results. This is not a desk job—you’ll lead in person at our warehouse, in your office, and in the field, every day.
Key Responsibilities:
Crew Leadership & Team Performance
- Lead daily check-ins and maintain personal visibility with crews
- Know your team members’ goals, strengths, and improvement areas
- Coach technician performance and enforce accountability
- Administer feedback, recognition, and discipline as needed
- Promote a culture of ownership, compliance, and continuous improvement
Service Execution & Quality Oversight
- Ensure work is completed to scope, on time, and safely
- Use systems and reports to monitor crew performance
- Support new service launches or high-visibility jobs
- Communicate proactively with Sales and Account Managers
Administrative Compliance
- Approve timecards and track training, certifications, and incidents
- Enforce company policies and documentation standards
- Investigate safety issues or policy violations promptly
- Handle injury reports and ensure proper follow-through
Who Thrives in This Role:
- People with technician experience before their management experience - the mix makes for a great fit!
- People who aren’t afraid to hold the line—and have the judgment to know when to flex
- Leaders who take responsibility and drive outcomes, not just relationships
- Organized operators who value visibility, structure, and follow-through
- Honest, ethical professionals who coach, correct, and develop others
Requirements:
- Minimum 3 years of field or crew leadership in services, construction, or logistics
- Ability to coach and hold others accountable with professionalism
- Valid driver’s license and insurability under company policy
- Comfortable using mobile apps and reporting tools daily
- Able to walk job sites, carry equipment, and be physically active on the job
Preferred Experience:
- Knowledge of field services like pressure washing, window cleaning, landscaping, or related services
- Admin experience: timecards, incident reporting, training tracking
- Experience managing entry-level and experienced field staff
Compensation & Benefits:
- Salary, paid weekly
- Company vehicle (take-home)
- Company MacBook and iphone or phone stipend
- 401(k) with company matching
- Subsidized health and supplemental insurance
- Paid Time Off and company holidays
Work Environment:
SOR runs on results, values, and execution. You’ll be supported, but not coddled. We believe in clear expectations, honest feedback, and lifting each other up through shared standards and accountability. We're a strong team and adding you will make us stronger!
SOR is an equal opportunity employer and follows all applicable laws. Applicants must be authorized to work in the U.S.; we do not sponsor visas. SOR uses e-Verify and may request voluntary demographic data for EEO reporting.