Pool Concierge

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

 We offer a very competitive salary and generous benefits including:

• Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4%
• Commuter and Company-paid Toll Programs
• Complimentary Shift Meal
• Paid Tolls Program

Position Overview

The Pool Concierge provides personalized service and genuine hospitality to guests enjoying the resort’s pool and beach recreation areas. This role is the heartbeat of our poolside experience greeting guests, assisting with seating and amenities, coordinating cabana services, and ensuring every detail contributes to a seamless, memorable day in paradise.

Key Responsibilities

• Welcome and assist guests with towels, seating, and cabana arrangements while providing friendly, attentive service throughout the day.
• Anticipate guest needs and respond promptly to requests, ensuring comfort and satisfaction.
• Coordinate with Food & Beverage outlets for timely poolside and cabana service delivery.
• Maintain the cleanliness, presentation, and organization of pool decks, towel stations, and cabana areas.
• Set up and break down daily pool operations including chairs, umbrellas, and amenities.
• Promote resort recreation programs, special events, and dining experiences to enhance guest engagement.
• Monitor guest safety, report concerns promptly, and uphold all resort safety and service standards.
• Collaborate with Recreation, Housekeeping, and Food & Beverage teams to ensure a smooth and enjoyable experience for all guests.

Knowledge, Skills & Abilities

• Passion for hospitality and creating exceptional guest experiences.
• Excellent communication and interpersonal skills with a friendly, approachable demeanor.
• Strong attention to detail and ability to multitask in a fast-paced, outdoor environment.
• Team-oriented, dependable, and enthusiastic about working in a resort setting.
• Knowledge of resort amenities and the Captiva/Sanibel area a plus.

Qualifications

• High school diploma or equivalent required.
• Previous experience in hospitality, recreation, or pool operations preferred.
• CPR and First Aid certification preferred (training may be provided).

Physical Requirements

• Ability to stand, walk, and work outdoors for extended periods.
• Frequent bending, lifting, and carrying up to 25 pounds.
• Comfortable working in varying weather conditions.

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.