Medical Receptionist

Full job description

South Mountain Community Health is a long-standing family practice located in Boonsboro, MD. Established in 2004, our mission is to assist patients in meeting their healthcare needs and goals. We proudly serve all individuals regardless of insurance status and remain deeply committed to our community through outreach and support of local activities and youth programs.

We are seeking a full time Medical Receptionist to join our primary care team. This role is essential in creating a welcoming, efficient, and patient-centered front office experience. The ideal candidate is organized, detail-oriented, and able to manage multiple responsibilities in a fast-paced healthcare environment while maintaining a compassionate and professional demeanor.

Responsibilities:

Front Office Operations

• Open and prepare the office each morning, including phone systems and front desk setup
• Greet patients and visitors, ensuring a positive and professional first impression
• Maintain a clean, organized, and welcoming front office environment

Patient Registration and Financial Coordination

• Verify and update patient demographics, insurance, and contact information
• Check patients in and out efficiently while maintaining accuracy in the EMR
• Collect copays, deductibles, and outstanding balances
• Provide and review patient forms to ensure completeness

Scheduling and Communication

• Answer phones, schedule appointments, and manage provider calendars
• Ensure patients are up to date with appointments when scheduling or addressing requests
• Communicate effectively with providers and clinical staff through EMR messaging
• Document patient interactions and messages accurately in real time

Insurance and Referrals

• Verify insurance eligibility prior to appointments
• Process referrals and coordinate with specialty providers
• Complete referral documentation and submit required clinical information

Administrative Support

• Manage incoming and outgoing faxes according to office protocols
• Scan and upload documents into the EMR
• Assist with retrieving patient results or coordinating follow-up as requested

End-of-Day Responsibilities

• Reconcile and secure the cash drawer
• Prepare phones for after-hours coverage
• Clean and sanitize front office and patient areas
• Complete daily closing checklist

Team-Based Care

• Work closely with providers and clinical staff to support patient care
• Participate in cross-training and support back-office functions as needed
• Assist with weekly deep cleaning and office organization

Qualifications:

• High school diploma or equivalent required
• 2–3 years of experience in a medical receptionist or healthcare front desk role preferred
• Experience in a primary care setting is highly preferred
• Proficiency with electronic medical records (EMR) systems required
• Experience with Athenahealth (athenaOne) strongly preferred and considered a significant advantage
• Strong organizational and multitasking skills with exceptional attention to detail
• Excellent communication and interpersonal skills
• Ability to handle sensitive and confidential information with professionalism and discretion
• Knowledge of medical terminology and insurance processes preferred
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving skills and sound judgment

We Offer:

• Competitive compensation
• Positive, team-oriented work environment
• Opportunities for professional growth and development

South Mountain Community Health is committed to diversity and to equal opportunity employment. South Mountain Community Health does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity and expression, age, height, weight, physical or mental ability (including HIV status), veteran status, military obligations, or marital status. This policy applies to hiring, internal promotions, training, opportunities for advancement, and terminations and applies to all South Mountain Community Health employees, interns, clients, and contractors.

Job Type: Full-time

Pay: From $20 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Medical Assistant: 2 years (Preferred)

Ability to Commute:

• Boonsboro, MD 21713 (Required)

Work Location: In person

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $20 - $23