What are the responsibilities and job description for the Retention and Sales Specialist position at SoTalent?
Job Title: Retention and Sales Specialist
Location: Charlotte, North Carolina, United States
Type: Full Time
As our client is looking for enthusiastic Sales and Customer Solutions Representatives, this role is ideal for individuals who enjoy engaging with customers, providing solutions, and contributing to a positive customer experience in a fast‑paced environment.
Role Overview
In this customer‑facing role, you will handle inbound calls, assist customers with billing and service inquiries, and identify opportunities to retain and re‑sell products and services. The position combines customer service, sales, and problem‑solving while maintaining a high standard of professionalism.
What You’ll Enjoy About This Role
- Supporting initiatives focused on simplifying and enhancing the overall customer experience
- Engaging customers through effective, phone‑based communication to retain relationships and meet performance goals
- Responding promptly to inbound calls while meeting call handling and service metrics
- Assisting customers with billing questions, pricing details, service concerns, and account inquiries
- Processing orders accurately within billing systems for new sales, retained accounts, and account lookups
- Confidently explaining products and services while maintaining awareness of competitive offerings
- Working in a team‑oriented environment that values professionalism, courtesy, and customer satisfaction
Working Environment
- Standard office environment
- Flexible scheduling that may include evenings, weekends, and holidays
Qualifications
Required
- High school diploma or equivalent
- At least 6 months of experience in customer service or phone‑based sales
- Strong verbal communication skills in English
- Ability to adapt, problem‑solve, and remain professional in dynamic situations
- Flexibility to work variable schedules
Technical Knowledge
- Familiarity with cable communication services such as television, internet, and telephone products
Preferred
- 1 year of call center experience